Installation Operations Leader – Growth, Benefits & Bonus Eligible

Empire Today, LLC; Kentwood (MI); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health benefits

Paid time off

Wellness program

Professional development & career …

Incentive program

Résumé du poste

Empire Today, LLC is looking for an Installation Manager to lead a team and own the installation activities in the market. You will allocate product, materials, and independent contractors to projects and ensure customers are prepared for installation.

Responsibilities include optimizing recruiting of installation contractors, coordinating with Talent Acquisition, overseeing audits, and driving profitability through data-driven action. This role combines office and field work in Michigan.

Qualifications

• Associates degree required, Bachelor’s degree preferred or equivalent work experience.
• Strong computer systems skills including Microsoft applications and order management software.
• Bilingual fluency in English and Spanish preferred.

Responsabilités

• Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance.
• Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching.
• Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal.
• Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes.
• Review capacity planner daily and allocate orders by priority to available installers by rating.
• Conduct daily pre-load out and post load out meetings with cross-functional teams.
• Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities.
• Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing.
• Discuss the scope and cost impact of change orders with customers and gain approval to proceed--this includes securing payment for added scope or product or service changes.
• Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule).
• Build Trust through Integrity by ensuring ethical business practices are followed with contractors.
• Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics.

Connaissances

Leadership

Recruiting strategy

Contractor management

Operations oversight

Communication

Negotiation

Coaching

Formation

Associates degree

Bachelor's degree preferred

Outils

Microsoft Office

Order management software

Description du poste

Empire Today, LLC is looking for an Installation Manager to lead a team and own the installation activities in the market. You will allocate product, materials, and independent contractors to projects and ensure customers are prepared for installation.

Responsibilities include optimizing recruiting of installation contractors, coordinating with Talent Acquisition, overseeing audits, and driving profitability through data-driven action. This role combines office and field work in Michigan.