Installation Operations Lead (Flooring Projects)

Search Results; United States; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holiday pay

Wellness program

Incentive Plan

Professional development & career adv.

Lots of perks

Job summary

Empire Today seeks an Assistant Installation Manager to oversee installation projects for residential and B2B flooring. You will allocate resources, manage subcontractors, and align them with sales contracts while ensuring customer expectations are met.

You’ll interface with managers, customers, and installers, while driving continuous improvement and maintaining safety standards across loadout and field operations. Strong communication and bilingual skills are a plus.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License preferred.
• Strong computer systems skills including Microsoft applications and order management software.
• Bilingual English/Spanish preferred.
• Proficient in carpet and flooring installation fundamentals.

Responsibilities

• Locate, evaluate and onboard installer talent to meet customer demand for soft and hard surface skillsets.
• Liaise between managers, customers and employees.
• Regularly evaluate customer satisfaction of subcontractors and adjust opportunities.
• Foster strong relationships with installation contractors and coach performance.
• Audit projects to ensure materials align with sales contracts.
• Direct subcontractor allocations based on licensure and geography using Empire systems.
• Attend pre-loadout and post-loadout meetings to report status and opportunities.
• Ensure timely loadout of installation subcontractors and safety during loadout.
• Collaborate to resolve customer complaints related to installation.
• Manage change orders and coordinate payment for added scope.
• Perform job-site visits to assess qualifications and opportunities.
• Drive on-site contractor performance and address issues promptly.

Skills

Bilingual English/Spanish

Microsoft applications

Order management software

Carpet and flooring installations

Communication skills

Negotiation skills

Education

High School Diploma or equivalent

Tools

Order management software

Job description

Empire Today seeks an Assistant Installation Manager to oversee installation projects for residential and B2B flooring. You will allocate resources, manage subcontractors, and align them with sales contracts while ensuring customer expectations are met.

You’ll interface with managers, customers, and installers, while driving continuous improvement and maintaining safety standards across loadout and field operations. Strong communication and bilingual skills are a plus.