Senior Inside Sales & Operations Leader

Wurth Industry US; Berlin (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Wurth Industry US is seeking a Senior Manager of Inside Sales to oversee multiple Business Units and national accounts, driving customer success through strategic planning and process control.

You will supervise, mentor, and develop a high-performing team, collaborate with executive leadership, and optimize sales and service delivery across geographies. The role requires travel and a strong focus on process improvement.

Qualifications

• Bachelor's degree in related field.
• 5–10 years of management experience.
• Excellent verbal and written communication skills.
• Strong leadership and strategic thinking.
• Ability to travel 20-30% and occasional international travel.
• Experience with SAP is desirable.

Responsibilities

• Take overall responsibility for service operations of each assigned unit and implement action items to meet goals.
• Review financial statements, sales, production reports, and KPI data to measure productivity and identify improvement areas.
• Supervise Business Units and execution to improve policies, goals and procedures with executive alignment.
• Travel to branch locations to deliver training and ensure policies and objectives are met.
• Develop performance goals for employees and monitor achievement.
• Hire and train employees in coordination with HR and senior management; conduct appraisals.
• Ensure processes from other units are implemented across all service departments.
• Coordinate operations to maximize productivity and efficiency.
• Collaborate with managers on process improvements and growth opportunities.
• Attend customer sales calls and meetings with customers.
• Provide budgeting input to Director of Sales and ensure goals are met.
• Model and teach the corporate culture of the Wurth Group.
• Ensure customer satisfaction and represent the company in customer relations.
• Evolve Unit processes and educate representatives companywide.
• Coordinate with Sales leaders on strategy alignment with Units.
• Maintain relationships with other department leaders.
• Identify training needs for performance improvement; run training programs.
• Lead companywide meetings and trainings for Unit teams.
• Work with outside sales to optimize on-site inventory and CPS.
• Coordinate with Implementation on new customer startups and optimizations.
• Identify VMI improvement opportunities across teams.
• Develop and improve processes, systems and metrics for high growth sales.
• Other duties as assigned.

Skills

Team leadership

Mentoring

Strategic thinking

Communication

Analytical skills

Education

Bachelor's degree

Tools

SAP

Excel

PowerPoint

MS Office

Job description

Wurth Industry US is seeking a Senior Manager of Inside Sales to oversee multiple Business Units and national accounts, driving customer success through strategic planning and process control.

You will supervise, mentor, and develop a high-performing team, collaborate with executive leadership, and optimize sales and service delivery across geographies. The role requires travel and a strong focus on process improvement.