Senior Inside Sales Lead & Customer Success Coach

Worthington Enterprises, Inc.; Columbus (OH); On-site; USD 60,000 - 75,000; Full time

Job summary

Worthington Enterprises, Inc. is seeking a Senior Inside Sales Representative to advance strategic customer relationships and partner closely with Outside Sales.

You will guide Inside Sales Reps, manage complex orders, and help drive pricing, quoting, and service excellence across the organization. The ideal candidate brings 3+ years in inside sales or related roles, strong CRM/ERP proficiency (Salesforce, JDE), and a proven record of coaching teams to improve performance and customer

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of inside sales, customer service, or sales support experience.
• Demonstrated experience managing key customer relationships.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven ability to coach, mentor, and support team members.
• Excellent problem-solving, communication, and organizational skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, JDE).
• Strong analytical skills and ability to manage complex customer situations.

Responsibilities

• Manage and support a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, and issue resolution.
• Act as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, pricing coordination, quoting, and customer follow-up.
• Serve as the first point of escalation for order, fulfillment, pricing, and service issues raised by Inside Sales Representatives.
• Provide training, coaching, and ongoing development for Inside Sales Representatives, including onboard support and process guidance.
• Support the standardization and continuous improvement of inside sales processes, tools, and best practices.
• Review and oversee complex orders, customer agreements, and special requests to ensure accuracy and compliance.
• Analyze customer trends, order patterns, and service issues to identify improvement opportunities.
• Collaborate cross-functionally with Customer Service, Supply Chain, Operations, and Finance to resolve customer issues and meet commitments.
• Model strong customer-centric behaviors and mentor team members on effective communication and problem-solving.

Skills

Inside sales

Key accounts

Coaching

CRM systems

Analytical skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

JDE

Job description

Worthington Enterprises, Inc. is seeking a Senior Inside Sales Representative to advance strategic customer relationships and partner closely with Outside Sales.

You will guide Inside Sales Reps, manage complex orders, and help drive pricing, quoting, and service excellence across the organization. The ideal candidate brings 3+ years in inside sales or related roles, strong CRM/ERP proficiency (Salesforce, JDE), and a proven record of coaching teams to improve performance and customer