Sr Inside Sales Rep

Worthington Enterprises; Columbus, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Worthington Enterprises in Columbus, OH seeks a Senior Inside Sales Representative to lead key customer relationships and coach the Inside Sales team. You will partner with Outside Sales on account strategies, pricing coordination, quoting, and customer follow-up to drive satisfaction and revenue.

In this role, you will escalate complex issues, train representatives, and contribute to standardizing processes across departments, ensuring accurate orders and timely responses.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of inside sales, customer service, or sales support experience
• Demonstrated experience managing key customer relationships.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven ability to coach, mentor, and support team members.
• Excellent problem-solving, communication, and organizational skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, JDE).
• Strong analytical skills and ability to manage complex customer situations.

Responsibilities

• Manage and support a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, and issue resolution.
• Act as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, pricing coordination, quoting, and customer follow-up.
• Serve as the first point of escalation for order, fulfillment, pricing, and service issues raised by Inside Sales Representatives.
• Provide training, coaching, and ongoing development for Inside Sales Representatives, including onboard support and process guidance.
• Support the standardization and continuous improvement of inside sales processes, tools, and best practices.
• Review and oversee complex orders, customer agreements, and special requests to ensure accuracy and compliance.
• Analyze customer trends, order patterns, and service issues to identify improvement opportunities.
• Collaborate cross-functionally with Customer Service, Supply Chain, Operations, and Finance to resolve customer issues and meet commitments.
• Model strong customer-centric behaviors and mentor team members on effective communication and problem-solving.

Skills

Customer relationship management

Leadership

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

JDE

Job description

The Senior Inside Sales Representative serves as a key contributor within the Inside Sales team, combining advanced customer management with leadership responsibilities. This role supports strategic customer relationships, partners closely with Outside Sales, and provides guidance, training, and first-line issue resolution for Inside Sales Representatives. The Senior Inside Sales Representative plays a critical role in driving customer satisfaction, operational excellence, and team performance.

Key Responsibilities

• Manage and support a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, and issue resolution.
• Act as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, pricing coordination, quoting, and customer follow-up.
• Serve as the first point of escalation for order, fulfillment, pricing, and service issues raised by Inside Sales Representatives.
• Provide training, coaching, and ongoing development for Inside Sales Representatives, including onboard support and process guidance.
• Support the standardization and continuous improvement of inside sales processes, tools, and best practices.
• Review and oversee complex orders, customer agreements, and special requests to ensure accuracy and compliance.
• Analyze customer trends, order patterns, and service issues to identify improvement opportunities.
• Collaborate cross-functionally with Customer Service, Supply Chain, Operations, and Finance to resolve customer issues and meet commitments.
• Model strong customer-centric behaviors and mentor team members on effective communication and problem-solving.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of inside sales, customer service, or sales support experience
• Demonstrated experience managing key customer relationships.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven ability to coach, mentor, and support team members.
• Excellent problem-solving, communication, and organizational skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, JDE).
• Strong analytical skills and ability to manage complex customer situations.

Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee’s unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this positionor other opportunities within our organization.

We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact [e-mail].

Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help improve everyday life by elevating spaces and experiences. The Company operates with two primary business units: Building Productsand Consumer Products.

The Building Products segment includes cooking, heating, cooling and water solutions, architectural and acoustical grid ceilings and metal framing and accessories. The Consumer Products segment provides solutions for the tools, outdoor living and celebrations categories. Product brands within the Worthington Enterprises portfolio include Balloon Time®, Bernzomatic®, Coleman® (propane cylinders), CoMet®, Elgen, Garden Weasel®, General®, HALO™, Hawkeye™, Level5 Tools®, Mag Torch®, NEXI™, Pactool International®, PowerCore™, Ragasco®, Well-X-Trol® and XLite™, among others.

Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises and its joint ventures employ approximately 6,000 people throughout North America and Europe.