Senior Inside Sales Lead & Customer Success Coach

Worthington Enterprises; Columbus, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Worthington Enterprises in Columbus, OH seeks a Senior Inside Sales Representative to lead key customer relationships and coach the Inside Sales team. You will partner with Outside Sales on account strategies, pricing coordination, quoting, and customer follow-up to drive satisfaction and revenue.

In this role, you will escalate complex issues, train representatives, and contribute to standardizing processes across departments, ensuring accurate orders and timely responses.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of inside sales, customer service, or sales support experience
• Demonstrated experience managing key customer relationships.
• Strong understanding of order management, pricing, and fulfillment processes.
• Proven ability to coach, mentor, and support team members.
• Excellent problem-solving, communication, and organizational skills.
• Proficiency in CRM and ERP systems (e.g., Salesforce, JDE).
• Strong analytical skills and ability to manage complex customer situations.

Responsibilities

• Manage and support a portfolio of key and strategic customers, ensuring high levels of service, responsiveness, and issue resolution.
• Act as a primary inside sales partner to Outside Sales Representatives, supporting account strategies, pricing coordination, quoting, and customer follow-up.
• Serve as the first point of escalation for order, fulfillment, pricing, and service issues raised by Inside Sales Representatives.
• Provide training, coaching, and ongoing development for Inside Sales Representatives, including onboard support and process guidance.
• Support the standardization and continuous improvement of inside sales processes, tools, and best practices.
• Review and oversee complex orders, customer agreements, and special requests to ensure accuracy and compliance.
• Analyze customer trends, order patterns, and service issues to identify improvement opportunities.
• Collaborate cross-functionally with Customer Service, Supply Chain, Operations, and Finance to resolve customer issues and meet commitments.
• Model strong customer-centric behaviors and mentor team members on effective communication and problem-solving.

Skills

Customer relationship management

Leadership

Problem-solving

Communication

Organizational skills

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

JDE

Job description

Worthington Enterprises in Columbus, OH seeks a Senior Inside Sales Representative to lead key customer relationships and coach the Inside Sales team. You will partner with Outside Sales on account strategies, pricing coordination, quoting, and customer follow-up to drive satisfaction and revenue.

In this role, you will escalate complex issues, train representatives, and contribute to standardizing processes across departments, ensuring accurate orders and timely responses.