Senior Inside Account Manager

Amphenol CIT; Franklin (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Amphenol-CIT in Franklin, WI seeks a Senior Inside Account Representative to manage complex customer accounts and serve as the primary owner for execution and issue resolution. You will handle orders, quotes, and cross-functional coordination to ensure on-time delivery and customer satisfaction.

The role requires strong communication, CRM/SAP experience, and the ability to monitor risks while driving recovery plans and process improvements in a manufacturing setting.

Qualifications

• High school diploma or GED; associate degree preferred.
• 4 years of B2B manufacturing experience preferred.
• 2 years of large account portfolio management preferred.
• Experience in aerospace, military, defense, or cable assembly preferred.

Responsibilities

• Process customer orders, changes, cancellations, and scheduling requests accurately.
• Process quote requests and coordinate with internal stakeholders for timely delivery.
• Monitor quote activity and support follow-up actions.
• Own assigned customer accounts and ensure fulfillment of commitments.
• Identify and mitigate potential customer risks proactively.
• Lead complex issue resolutions across delivery, quality, and commercial areas.
• Serve as primary escalation point for assigned accounts.
• Coordinate recovery plans when commitments are at risk.
• Communicate business impacts, risks, and mitigation plans to customers and internal teams.
• Drive cross-functional action plans and internal meetings on performance.
• Ensure accountability and follow-through on customer commitments.
• Analyze demand, backlog, forecast trends, and delivery performance.
• Identify opportunities to improve responsiveness and service levels.
• Support business reviews and account strategy with Account Management.
• Coordinate engineering changes, drawings revisions, deviations, and waivers with customers.

Skills

CRM software

Communication

Account management

Education

High school diploma or GED

Associate degree preferred

4 years B2B manufacturing experience

2 years managing large accounts

Aerospace/defense industry experience preferred

Tools

Salesforce

SAP

EskER

Innowera

SAP Mass Tools

Microsoft Office

Job description

Amphenol-CIT in Franklin, WI seeks a Senior Inside Account Representative to manage complex customer accounts and serve as the primary owner for execution and issue resolution. You will handle orders, quotes, and cross-functional coordination to ensure on-time delivery and customer satisfaction.

The role requires strong communication, CRM/SAP experience, and the ability to monitor risks while driving recovery plans and process improvements in a manufacturing setting.