Senior Inside Account Manager - Customer Success & Ops

Amphenol Cable and Interconnect Technologies Inc. in; Franklin (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Amphenol Cable and Interconnect Technologies Inc. is seeking a Sr. Inside Account Rep (Finance) to manage complex customer accounts and own customer execution, orders, and quotes.

The role requires coordinating cross-functional teams to resolve issues and ensure on-time delivery, with focus on risk identification and proactive mitigation. You will maintain account performance data, communicate impacts to customers, and drive improvements in responsiveness and service levels.

Qualifications

• Experience with CRM software (e.g., Salesforce).
• Knowledge of ERP systems, SAP preferred.
• Knowledge of automation tools, such as Esker, Innowera, and SAP mass tools preferred.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite (Outlook, Word, Excel, Teams).
• Excellent communication (written and verbal) skills including active listening.
• Excellent phone etiquette.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Understanding of sales performance metrics.
• Experience delivering client-focused solutions to customer needs.
• Service-oriented and able to resolve customer grievances.
• Excellent negotiation skills

Responsibilities

• Process customer orders, order changes, cancellations, and scheduling requests accurately and efficiently.
• Process customer quote requests and coordinate with internal stakeholders to ensure timely quote delivery.
• Monitor quote activity and support follow-up activities as required.
• Maintain ownership of assigned customer accounts and ensure successful execution of customer commitments.
• Monitor account performance and proactively identify potential customer risks.
• Lead resolution of complex customer issues involving delivery, quality, engineering, production, or commercial concerns.
• Serve as the primary escalation point for assigned accounts.
• Develop and coordinate recovery plans when customer commitments are at risk.
• Communicate business impacts, risks, and mitigation plans to customers and internal stakeholders.
• Drive action plans involving cross-functional internal teams
• Facilitate internal meetings focused on customer performance, delivery recovery, engineering changes, and issue resolution.
• Ensure accountability and follow-through on customer-related commitments.
• Analyze customer demand, backlog, forecast trends, and delivery performance.
• Identify opportunities to improve responsiveness, service levels, and operational efficiency.
• Support customer business reviews and account strategy activities in partnership with Account Management.
• Coordinate customer-facing activities related to engineering changes, drawing revisions, deviations and waivers
• Ensure customer requirements are effectively communicated throughout the organization
• Lead process improvement initiatives that positively impact customer satisfaction and operational performance.
• Serve as subject matter expert for customer operations processes.
• *Other duties as required in support of the department and the company*

Skills

Salesforce CRM

SAP ERP

Automation tools (Esker)

Automation tools (Innowera)

Microsoft Office

Exceptional communication

Negotiation

Multitasking

Sales metrics understanding

Client-focused solutions

Customer service orientation

Active listening

Education

High school diploma or GED

Associate degree preferred

Tools

Salesforce

SAP

Job description

Amphenol Cable and Interconnect Technologies Inc. is seeking a Sr. Inside Account Rep (Finance) to manage complex customer accounts and own customer execution, orders, and quotes.

The role requires coordinating cross-functional teams to resolve issues and ensure on-time delivery, with focus on risk identification and proactive mitigation. You will maintain account performance data, communicate impacts to customers, and drive improvements in responsiveness and service levels.