Technical Account Manager – Customer Solutions

Amphenol Communications Solutions; Yocumtown (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

Amphenol Communications Solutions (ACS) seeks an Account Manager (CSR) to serve as the key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs within a global manufacturing environment.

You will collaborate with Field Sales, Product Marketing, and internal teams to ensure timely responses, accurate information, and on-time delivery, leveraging MS Office and ERP systems; an associate degree and substantial customer-service experience are preferred.

Qualifications

• Associate degree preferred; strong customer-facing experience considered.
• 12 years of customer service, order management, sales support, or admin experience in manufacturing/technical environments preferred.
• Recent graduates with relevant internships or strong customer-facing experience are encouraged to apply.

Responsibilities

• Provide timely and accurate information to customers on pricing, availability, lead times and orders.
• Receive and process customer orders through internal systems.
• Coordinate with internal teams to ensure on-time delivery and proper shipping/docs.
• Monitor order status and resolve issues (expedites, substitutions, invoicing discrepancies).
• Maintain accurate customer master data and shipping details.
• Support collaboration with Field Sales and Product Marketing to meet customer needs.

Skills

Verbal communication

Written communication

Multi-tasking

Data analysis

MS Office proficiency

ERP/order management systems

Education

Associate degree in Business/Communications/Supply Chain

Tools

MS Office

ERP / order management systems

Job description

Amphenol Communications Solutions (ACS) seeks an Account Manager (CSR) to serve as the key liaison between customers and Amphenol FCI, supporting day-to-day order management and service needs within a global manufacturing environment.

You will collaborate with Field Sales, Product Marketing, and internal teams to ensure timely responses, accurate information, and on-time delivery, leveraging MS Office and ERP systems; an associate degree and substantial customer-service experience are preferred.