Senior Inside Account Lead: Customer Delivery & Strategy

Amphenol Cable and Interconnect Technologies Inc.; Franklin (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Amphenol Cable and Interconnect Technologies Inc. seeks a Senior Inside Account Representative to manage complex customer accounts and serve as the primary owner for execution and issue resolution.

The role includes order and quote management, risk identification, cross-functional coordination, and driving customer outcomes with strong technical and business acumen. The position requires experience in B2B manufacturing environments, proficiency with CRM/SAP/Digital tools, and the ability to

Qualifications

• Processes orders, quotes, and scheduling accurately.
• Owns assigned accounts and resolves issues.
• Reads and responds to English communication clearly.
• Experience in aerospace, military, and defense industry, or cable assembly business preferred.

Responsibilities

• Manage complex customer accounts and drive on-time delivery.
• Coordinate cross-functional actions to resolve escalations.
• Monitor demand, backlog, and forecast trends.
• Develop recovery plans when commitments are at risk.
• Lead internal meetings on performance and changes.

Skills

CRM software (Salesforce)

ERP systems (SAP)

Microsoft Office

Communication skills

Education

High school diploma or GED; associate degree preferred

Tools

Salesforce

SAP mass tools

Esker

Innowera

Job description

Amphenol Cable and Interconnect Technologies Inc. seeks a Senior Inside Account Representative to manage complex customer accounts and serve as the primary owner for execution and issue resolution.

The role includes order and quote management, risk identification, cross-functional coordination, and driving customer outcomes with strong technical and business acumen. The position requires experience in B2B manufacturing environments, proficiency with CRM/SAP/Digital tools, and the ability to