Inside Sales Leader: Customer Growth & Ops

Amphenol CIT; Cerritos (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Amphenol CIT is seeking an Inside Sales Manager to lead the Inside Sales organization, drive performance, and ensure speed and accuracy in the quote-to-order process. You will coordinate with Sales, Operations, and Engineering to support revenue growth and forecast reliability.

The role requires a Bachelor’s degree, 5+ years in inside sales or related roles, and proven leadership of customer-facing teams, with experience in manufacturing, RF interconnect, aerospace, or defense preferred.

Qualifications

• Bachelor's degree preferred.
• Five or more years of inside sales, customer service, sales operations, or manufacturing experience.
• Minimum three years leading customer-facing teams.
• Experience within manufacturing, RF interconnect, aerospace, defense, or related industries preferred.
• Working knowledge of SAP, CRM systems, and Microsoft Office.

Responsibilities

• Lead, coach, and develop the Inside Sales team to achieve department objectives through performance management, training, mentoring, and accountability.
• Foster a customer-focused culture emphasizing responsiveness, professionalism, collaboration, and continuous improvement.
• Oversee the quote-to-order process, ensuring timely, accurate quotations, order processing, and exceptional customer support.
• Establish, monitor, and report on KPIs including quote turnaround time, order accuracy, customer responsiveness, forecast accuracy, and quote conversion rates.
• Manage forecasting, pipeline visibility, and sales performance analysis to support business planning and revenue objectives.
• Partner with Outside Sales, Operations, Engineering, Supply Chain, Quality, Finance, and other departments to ensure successful execution of customer requirements.
• Drive process improvement initiatives that enhance operational efficiency, customer satisfaction, and team productivity through ERP/CRM and other systems.
• Resolve complex customer issues and escalations with timely communication and resolution.
• Support strategic sales initiatives by reviewing pricing opportunities, developing account strategies, and participating in customer meetings and business reviews.
• Develop and maintain SOPs, best practices, and training programs to support scalable growth and operational excellence.
• Recruit, onboard, and retain high-performing team members while promoting engagement and development.
• Perform other duties as assigned.

Skills

Leadership

Communication

Forecasting

Project management

Analytical

Process improvement

Cross-functional collaboration

Financial acumen

Change management

Influence across departments

Education

Bachelor's degree preferred

Tools

SAP

CRM systems

Microsoft Office

Job description

Amphenol CIT is seeking an Inside Sales Manager to lead the Inside Sales organization, drive performance, and ensure speed and accuracy in the quote-to-order process. You will coordinate with Sales, Operations, and Engineering to support revenue growth and forecast reliability.

The role requires a Bachelor’s degree, 5+ years in inside sales or related roles, and proven leadership of customer-facing teams, with experience in manufacturing, RF interconnect, aerospace, or defense preferred.