Senior Infusion Care Operations Lead

Specialty-Care-Rx; Orange (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Specialty-Care-Rx in California seeks a Senior Nurse Coordinator to ensure timely infusion therapy delivery by coordinating care among patients, nurses, prescribers, and the pharmacy. The role manages scheduling, documentation, and compliance to support high-quality, patient-centered care.

Must be organized with strong communication skills and experience in coordinating between healthcare providers, nurses, and pharmacies, including home infusion settings.

Qualifications

• 1 year of proven work experience in healthcare.
• Superior telephone customer service skills.
• Healthcare experience with a basic understanding of clinical terms preferred.
• Strong organization skills as well as attention to detail.
• Demonstrated ability to manage a range of priorities and meet time commitments.
• Excellent data management software skills with demonstrated adaptability to internal systems.
• Demonstrated strength in listening, oral and written communications in English.
• Any healthcare experience with a basic understanding of clinical terms and benefits investigation
• Computer skills that include spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Responsibilities

• Staffing new cases by scheduling nurses to meet patient infusion schedule needs.
• Responsible for managing the care of patients requiring home infusion therapy.
• Coordinate nursing care with Nurses and pharmacy.
• Transfers referral data to selected Nurse.
• Sources and schedules nurses for ongoing patient visits.
• Enters all scheduling data into the computer system in a timely manner and ensures that data are accurate and complete.
• Organize the tasks and documents in accordance with the nursing department workflow.
• Initiates patient entry and maintains patient visit schedules.
• Obtains incoming outsourced agency nursing notes and invoices to match updates and times.
• Support staff to ensure high quality delivery of care.
• Escalate patient calls to a Pharmacist when a clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check)
• Coordinate and confirm infusion appointments with Nurses.
• Provide Nurses with updated prescription orders when applicable.
• Document infusion supply special requests on delivery tickets.
• Escalate nursing issues or complaints to the Nursing Department.
• Notify the applicable department If the patient has changed providers.
• Collection and review of infusion reports from Nurses and home health agencies and notify the pharmacy and any other applicable department of any concerns.
• Collection and review of invoices from Nurses and home health agencies.
• Contracting and credentialing with Nurses and home health agencies in all needed states based on the business needs.
• Participate in service education programs provided by the pharmacy.
• Collecting and maintaining proper documentation from agencies per our compliance department.
• Other related duties as assigned by Supervisor.

Skills

Customer service

Organization

Attention to detail

Data management

English communication

Prioritization

Communication skills

Training others

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR) systems

CareTend

Spreadsheets

Word processing

Internet & Email

HIT systems

Job description

Specialty-Care-Rx in California seeks a Senior Nurse Coordinator to ensure timely infusion therapy delivery by coordinating care among patients, nurses, prescribers, and the pharmacy. The role manages scheduling, documentation, and compliance to support high-quality, patient-centered care.

Must be organized with strong communication skills and experience in coordinating between healthcare providers, nurses, and pharmacies, including home infusion settings.