Senior Infusion Access Specialist - Specialty Ops

Option Care; Phoenix (AZ); Remote; USD 25,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401K with Company Match

HSA Company Match

Tuition Reimbursement

MyFlexPay

Family Support

Mental Health Services

Life Insurance

Recognition Programs

Job summary

Option Care Health in Phoenix, AZ is seeking a Senior Specialist, Patient Access - Specialty Operations to coordinate new referrals and facilitate a smooth transition to home infusion services. The role works with sales, pharmacy, and nursing to ensure all steps of onboarding are completed efficiently.

You will support patient payments, insurance processing, and denial management while maintaining a strong focus on delivering an outstanding patient experience.

Qualifications

• High school diploma or equivalent is required.
• Internal Candidates: 1 year experience as a Patient Registration Specialist.
• Demonstrated ability to multi-task in a fast-paced environment and deliver strong customer service.

Responsibilities

• Coordinate discharge and secure nursing and delivery with patient, referral source, sales, pharmacy, and nursing teams.
• Create and obtain all required documentation for new referrals.
• Assist patients with upfront payment and connect them to financial assistance options.
• Support ongoing activities to ensure clean claims on hold and denial management.
• Assist Lead/ Supervisor with special assignments and act as backup when needed.
• Identify process improvements and communicate opportunities to PRM Supervisory for action.

Skills

Multitask

Customer service

Detail oriented

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

Option Care Health in Phoenix, AZ is seeking a Senior Specialist, Patient Access - Specialty Operations to coordinate new referrals and facilitate a smooth transition to home infusion services. The role works with sales, pharmacy, and nursing to ensure all steps of onboarding are completed efficiently.

You will support patient payments, insurance processing, and denial management while maintaining a strong focus on delivering an outstanding patient experience.