Lead, Patient Access — Specialty Operations

Option Care; Sacramento (CA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Company Match

HSA Company Match

Flexible Spending Accounts

Tuition Reimbursement

Paid Time Off

Family Support

Mental Health Services

Company Paid Life Insurance

Job summary

Option Care Health is seeking a Lead Specialist, Patient Access - Specialty Operations to streamline new patient transitions to our home infusion services and ensure a consistent onboarding experience for patients and referral partners. The role includes coordinating discharge, securing required documentation, and guiding team members.

The ideal candidate will coordinate with sales, pharmacy, and nursing, mentor new hires, and resolve complex referrals under the supervision of leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of experience using medical patient registration or reimbursement software (Brightree, CPR+, Dezine, Day Tech) and/or equivalent experience.
• Associates Degree preferred.

Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Provides training and mentoring for new hires.
• Assists Supervisor and Manager to troubleshoot and resolve complex issues.
• Assists Supervisor and Manager with special assignments as needed.
• Identifies and communicate opportunities for improvement in process and recommend resolutions.

Skills

Multitasking

Fast-paced

Detail-oriented

Customer service

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Associate degree

Tools

Brightree

CPR+

Dezine

Day Tech

Job description

Option Care Health is seeking a Lead Specialist, Patient Access - Specialty Operations to streamline new patient transitions to our home infusion services and ensure a consistent onboarding experience for patients and referral partners. The role includes coordinating discharge, securing required documentation, and guiding team members.

The ideal candidate will coordinate with sales, pharmacy, and nursing, mentor new hires, and resolve complex referrals under the supervision of leadership.