Senior Patient Access Specialist - REMOTE - MOUNTAIN OR PACIFIC TIME ZONE

Option Care Enterprises, Inc.; Phoenix (AZ); Remote; USD 25,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401K with Company Match

HSA Company Match

Tuition Reimbursement

MyFlexPay

Family Support

Mental Health Services

Life Insurance

Recognition Programs

Job summary

Option Care Health in Phoenix, AZ is seeking a Senior Specialist, Patient Access - Specialty Operations to coordinate new referrals and facilitate a smooth transition to home infusion services. The role works with sales, pharmacy, and nursing to ensure all steps of onboarding are completed efficiently.

You will support patient payments, insurance processing, and denial management while maintaining a strong focus on delivering an outstanding patient experience.

Qualifications

• High school diploma or equivalent is required.
• Internal Candidates: 1 year experience as a Patient Registration Specialist.
• Demonstrated ability to multi-task in a fast-paced environment and deliver strong customer service.

Responsibilities

• Coordinate discharge and secure nursing and delivery with patient, referral source, sales, pharmacy, and nursing teams.
• Create and obtain all required documentation for new referrals.
• Assist patients with upfront payment and connect them to financial assistance options.
• Support ongoing activities to ensure clean claims on hold and denial management.
• Assist Lead/ Supervisor with special assignments and act as backup when needed.
• Identify process improvements and communicate opportunities to PRM Supervisory for action.

Skills

Multitask

Customer service

Detail oriented

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

Extraordinary Careers. Endless Possibilities. With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re‑imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

This position will require someone to have prior Infusion Therapy Industry experience and work in Mountain or Pacific Time.

Job Profile Summary

The Senior Specialist, Patient Access - Specialty Operations is responsible for facilitating new patient’s transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

The Senior Specialist, Patient Access - Specialty Operations works in conjunction with Sales to prepare patients for OCH services and facilitates all aspects of the patient’s transition to home/AIS. Additional responsibilities as designated by leadership inclusive but not limited to training and special projects and any additional tasks assigned by manager.

Job Description

Job Responsibilities (listed in order of importance and/or time spent)

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient’s upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Supervisor and Manager with special assignments as needed including acting as backup for Lead Specialist.
• Assists Lead by communicating opportunities for improvement in process and offers resolutions to present to PRM Supervisory Responsibilities.

Does this position have supervisory responsibilities? No

Basic Education and/or Experience Requirements

High school diploma or equivalent is required.

Internal Candidates: 1 year experience as a Patient Registration Specialist.

Basic Qualifications

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast past environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.

Preferred Qualifications & Interests (PQIs)

Previous healthcare/medical billing experience preferred.

May perform other duties as assigned.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $18.20-$30.32

Benefits:

• -Medical, Dental, & Vision Insurance
• -Paid Time off
• -Bonding Time Off
• -401K Retirement Savings Plan with Company Match
• -HSA Company Match
• -Flexible Spending Accounts
• -Tuition Reimbursement
• -myFlexPay
• -Family Support
• -Mental Health Services
• -Company Paid Life Insurance
• -Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

For over 40 years, Option Care Health has provided adult and pediatric patients with an alternative to hospital infusion therapy. With more than 2,900 clinical experts, Option Care Health is able to provide high-quality infusion services for nearly all patients with acute and chronic conditions across the United States, resulting in high quality outcomes at a significantly reduced cost. Option Care Health has more than 70 infusion pharmacies and 100 alternate treatment sites. We are guided by our purpose to provide extraordinary care that changes lives through a comprehensive approach to care along every step of the infusion therapy process including: intake coordination, insurance authorization, resources for financial assistance, education and customized treatments.