Senior Incident Response Analyst (Fully Remote)

HealthEdge; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

HealthEdge is seeking a Major Incident Manager to coordinate responses for hosted customers during Sev1/Sev2 incidents. You will manage incident lifecycles, classify records, and drive action plans while collaborating with problem management on RCA.

Remote role based in the United States with on-call rotation and cross-time-zone collaboration. Experience with AWS, data center infrastructure, and ITSM is required to ensure timely resolutions.

Qualifications

• 2+ years in major incident management with strong communication.
• Experience with DataDog and ITSM processes.
• Able to troubleshoot complex infra including AWS and virtualized/hyper-converged systems.

Responsibilities

• Manage Major Incident process activities and communicate status across stakeholders.
• Record and classify incidents, link records, drive technical action plans.
• Partner with problem management on RCA and delegate information to technical teams.

Skills

Major incident mgmt

Communication skills

Incident response

Tools

DataDog

Job description

• Role supports hosted customers during major incidents, coordinating responses and ensuring resolution.
• Focus on Sev1 and Sev2 incidents, problem management, and root cause reviews.

Responsibilities:

• Manage Major Incident process activities and communicate status across stakeholders.
• Record and classify incidents, associate with other records, and drive technical action plans.
• Partner with problem management on RCA and delegate information to technical teams.

Requirements:

• Minimum 2 years in major incident management with strong communication skills.
• Experience with APM tools like DataDog, and knowledge of IT service management processes.
• Ability to troubleshoot complex infrastructure including AWS, hyper-converged systems, and virtualized environments.
• Remote role based in the US, with occasional on-call rotation.
• May require sitting/standing for long periods and working across multiple time zones.

HealthEdge

HealthEdge offers AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is experiencing strong market momentum and is investing in its people as it expands.