Associate Technical Services Engineer (Fully Remote)

HealthEdge; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

HealthEdge is seeking an entry-level frontline product and technical support specialist to diagnose issues, resolve tickets, and ensure SLA adherence. You will troubleshoot, collaborate cross-functionally, and escalate when needed while maintaining clear communication.

The role also involves contributing to knowledge base documentation and developing reusable scripts to improve team efficiency. A Bachelor's in IT/CS/Engineering with 0–2 years of experience is required.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field with 0-2 years of experience in software systems support.
• Technical proficiency in Java-based applications, SQL, relational databases, web services (SOAP/REST), and UNIX command-line basics.
• Strong communication skills, ability to prioritize issues, and a proactive learning mindset.

Responsibilities

• Provide frontline product and technical support by diagnosing issues and resolving tickets within established SLA guidelines.
• Troubleshoot technical problems, collaborate cross-functionally, and escalate complex issues while maintaining clear communication.
• Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency.

Skills

Java applications

SQL

REST/SOAP

UNIX basics

Communication

Education

Bachelor's degree in IT/CS/Engineering

Tools

Relational databases

Job description

• Provide frontline product and technical support by diagnosing issues and resolving tickets within established SLA guidelines.
• Troubleshoot technical problems, collaborate cross-functionally, and escalate complex issues while maintaining clear communication.
• Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency.

What You Bring:

• Bachelor's degree in IT, Computer Science, Engineering, or related field with 0-2 years of experience in software systems support.
• Technical proficiency in Java-based applications, SQL, relational databases, web services (SOAP/REST), and UNIX command-line basics.
• Strong communication skills, ability to prioritize issues, and a proactive learning mindset.

Company Overview:

• HealthEdge delivers an entire healthcare ecosystem, providing health plans with solutions to manage complex needs and prepare for the future.
• We are an equal opportunity employer committed to workforce diversity and encourage all qualified persons to apply.

HealthEdge

HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.