Senior Implementation Program Manager: Enterprise Deployments & Adoption

Packsize International; Oregon; Hybrid; USD 121.000 - 151.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k)

Paid Time Off

Health Savings and Flexible Spending

Life and disability insurance

Employee Assistance Program

Zusammenfassung

Packsize International is seeking a Senior Implementation Program Manager to lead complex customer implementations from kickoff to go-live, stabilization, and handoff. This role blends program management with customer success to ensure solutions are delivered on time, within budget, and adopted by customer teams.

You will own end-to-end delivery, manage schedules and budgets, build cross-functional relationships, drive readiness and adoption, and execute go-live with disciplined risk management

Qualifikationen

• 5+ years leading complex customer-facing implementations and multiple concurrent priorities.
• Ability to influence senior stakeholders and matrixed teams.
• Strong analytical problem-solving with KPIs and risk trends.
• Clear executive communication and sound judgment.
• Experience managing hardware, software, integrations, and customer operations.

Aufgaben

• Lead the customer implementation from kickoff through formal closeout and handoff, with governance for complex deployments.
• Translate requirements into an outcomes-based plan with milestones, owners, and delivery criteria.
• Build trusted relationships with customer leaders and cross-functional teams.
• Coordinate with Sales, engineering, Service, Operations to maintain the Implementation Specification Document.
• Manage schedules, budgets, costs, prerequisites, and cross-functional commitments across multiple deployments.
• Maintain RAID log, remove roadblocks, and escalate risks with clear recommendations.
• Drive readiness across facilities, staffing, training, systems, and support.
• Lead onboarding, alignment, communications, training, and change management.
• Coordinate go/no-go readiness reviews, Customer Acceptance Testing, and go-live execution.
• Lead early-life stabilization and confirm readiness, acceptance, and adoption.

Kenntnisse

Program management

Stakeholder influence

Executive communication

Risk management

Technical acumen

Cross-functional leadership

Ausbildung

Bachelor's degree in business, engineering, or related field

Master's degree in business, engineering, organizational change, or related field

Jobbeschreibung

Packsize International is seeking a Senior Implementation Program Manager to lead complex customer implementations from kickoff to go-live, stabilization, and handoff. This role blends program management with customer success to ensure solutions are delivered on time, within budget, and adopted by customer teams.

You will own end-to-end delivery, manage schedules and budgets, build cross-functional relationships, drive readiness and adoption, and execute go-live with disciplined risk management