Senior Implementation Lead - Enterprise Deployments

Packsize International; New York (NY); Presencial; USD 121.000 - 151.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision

401(k) retirement plan

Paid Time Off

Life and disability insurance

Descripción de la vacante

Packsize International is seeking a Senior Implementation Program Manager in Utah to lead complex customer implementations from post-sale kickoff through go-live, stabilization, and handoff. You will blend disciplined program management with customer success leadership to ensure on-time, on-budget delivery and customer adoption of the solution.

You will build trusted relationships with customer leaders and internal teams, translate requirements into concrete plans, manage risks and budgets, and

Formación

• Bachelor’s degree in business, engineering, or related field.
• 5+ years of program or project management experience leading complex customer-facing implementations.
• Ability to build trust, navigate conflicts, and influence senior stakeholders and matrixed teams.
• Strong technical acumen across hardware, software, integrations, and customer operations.

Responsabilidades

• Lead the customer implementation from kickoff through go-live and handoff.
• Own customer-facing implementation leadership for complex, multi-site deployments.
• Translate customer requirements into an outcomes-based plan with milestones, owners, and dependencies.
• Build trusted relationships with customer leaders and cross-functional teams around critical dates and outcomes.
• Drive program execution and manage risks, budgets, and schedules across multiple concurrent implementations.
• Maintain the Implementation Specification Document and integrated implementation plan with partners across sales, engineering, and operations.
• Lead onboarding, training coordination, and change management to ensure successful adoption.

Conocimientos

Program management

Customer-facing leadership

Stakeholder management

Risk management

Cross-functional collaboration

Executive communication

Technical aptitude

Educación

Bachelor’s degree in business, engineering, or related field

Descripción del empleo

Packsize International is seeking a Senior Implementation Program Manager in Utah to lead complex customer implementations from post-sale kickoff through go-live, stabilization, and handoff. You will blend disciplined program management with customer success leadership to ensure on-time, on-budget delivery and customer adoption of the solution.

You will build trusted relationships with customer leaders and internal teams, translate requirements into concrete plans, manage risks and budgets, and