Senior Enterprise Implementation Lead

YRH - PACKSIZE; United States; On-site; USD 121,000 - 151,000; Full time

Job summary

YRH - PACKSIZE in Utah seeks a Senior Implementation Program Manager to lead complex customer implementations from kickoff through go-live, stabilization, and handoff. You will blend disciplined program management with customer success leadership, ensuring solutions are delivered on time and within budget while preparing customer teams to operate and realize sustained value.

You will build trusted relationships with customer leaders and cross-functional teams, align around critical dates,

Qualifications

• Bachelor's degree or equivalent practical experience.
• Five+ years of project/program management leading complex customer-facing implementations.
• Demonstrated customer and change leadership, including ability to influence senior stakeholders.
• Strong technical acumen across hardware, software, integrations, and customer operations.
• Clear executive communication and sound judgment; translate complex info into decisions and recommendations.
• Analytical, customer-centered problem solving with KPI/risk-trend awareness.

Responsibilities

• Lead the customer implementation from kickoff through go-live and handoff.
• Own implementation leadership for complex, multi-site deployments.
• Translate requirements into an outcomes-based plan with milestones and owners.
• Build trusted relationships with customer leaders and cross-functional teams.
• Drive program execution and risk management across schedules and budgets.
• Manage RAID log and remove roadblocks; communicate risks and recommendations.
• Lead onboarding, readiness, and change management for adoption and go-live.

Skills

Project management

Stakeholder management

Risk management

Executive communication

Analytical/problem solving

Customer success leadership

Education

Bachelor's degree or equivalent

Job description

YRH - PACKSIZE in Utah seeks a Senior Implementation Program Manager to lead complex customer implementations from kickoff through go-live, stabilization, and handoff. You will blend disciplined program management with customer success leadership, ensuring solutions are delivered on time and within budget while preparing customer teams to operate and realize sustained value.

You will build trusted relationships with customer leaders and cross-functional teams, align around critical dates,