Sr. Implementation Program Manager - Utah

YRH - PACKSIZE; United States; On-site; USD 121,000 - 151,000; Full time

Job summary

YRH - PACKSIZE in Utah seeks a Senior Implementation Program Manager to lead complex customer implementations from kickoff through go-live, stabilization, and handoff. You will blend disciplined program management with customer success leadership, ensuring solutions are delivered on time and within budget while preparing customer teams to operate and realize sustained value.

You will build trusted relationships with customer leaders and cross-functional teams, align around critical dates,

Qualifications

• Bachelor's degree or equivalent practical experience.
• Five+ years of project/program management leading complex customer-facing implementations.
• Demonstrated customer and change leadership, including ability to influence senior stakeholders.
• Strong technical acumen across hardware, software, integrations, and customer operations.
• Clear executive communication and sound judgment; translate complex info into decisions and recommendations.
• Analytical, customer-centered problem solving with KPI/risk-trend awareness.

Responsibilities

• Lead the customer implementation from kickoff through go-live and handoff.
• Own implementation leadership for complex, multi-site deployments.
• Translate requirements into an outcomes-based plan with milestones and owners.
• Build trusted relationships with customer leaders and cross-functional teams.
• Drive program execution and risk management across schedules and budgets.
• Manage RAID log and remove roadblocks; communicate risks and recommendations.
• Lead onboarding, readiness, and change management for adoption and go-live.

Skills

Project management

Stakeholder management

Risk management

Executive communication

Analytical/problem solving

Customer success leadership

Education

Bachelor's degree or equivalent

Job description

Job Description: Senior Implementation Program Manager - Utah

About the Role

Packsize is seeking a Senior Implementation Program Manager to lead complex customer implementations from post-sale kickoff through go-live, stabilization, and formal handoff. This role combines disciplined program management with customer success leadership, ensuring solutions are delivered on time and within budget while preparing customer teams to operate, adopt, and realize sustained value.

What You'll Do

• Lead the customer implementation
• Own customer-facing implementation leadership from kickoff through formal closeout and handoff, adapting governance for complex, multi-site, enterprise, or high-risk deployments.
• Translate the sold solution and customer requirements into an outcomes-based plan with clear scope, milestones, owners, decision rights, dependencies, and completion criteria.
• Build trusted relationships with customer leaders and cross-functional teams, aligning them around critical dates, readiness expectations, decisions, and implementation outcomes.
• Drive program execution and risk management
• Coordinate with Sales, engineering, Service, Operations, and other partners to confirm requirements and maintain the Implementation Specification Document and integrated implementation plan.
• Manage schedules, budgets, costs, customer prerequisites, and cross-functional commitments across multiple concurrent implementations.
• Maintain the RAID log, remove roadblocks, and escape material scope, schedule, technical, customer, or commercial risks with clear recommendations.
• Build readiness, adoption, and go-live success
• Drive customer readiness across facilities, workflows, staffing, training, materials, systems, and operational support using clear completion criteria.
• Lead onboarding, stakeholder alignment, communications, training coordination, and practical change management while surfacing adoption risks early.
• Coordinate go/no-go readiness reviews, Customer Acceptance Testing, and go-live execution with transparent risks, owners, and contingency plans.
• Lead early-life stabilization and confirm readiness, acceptance, training, and early-adoption outcomes before implementation closeout.
• Close, hand off, and improve
• Execute a checklist-based handoff documenting the operating state, adoption baseline, open items, risks, named owners, and next-step success plan for ongoing technical and commercial teams.
• Provide concise status, decisions, trade-offs, and recommendations to customers and Packsize leaders, using influence to align teams and move issues forward.
• Complete closeout artifacts and after-action reviews, using root-cause analysis to improve implementation practices, governance, and customer experience.

How Success Will Be Measured

Reliable execution: Milestones, schedule, budget, risks, and escalations are managed effectively.

Customer readiness and adoption: People, processes, facilities, systems, and training are ready for launch and early use.

Successful go-live: Customer acceptance is achieved, operations stabilize, and critical launch issues are closed.

Quality handoff and improvement: Open items and ownership are clearly transferred, with lessons applied to future implementations.

Measures may be tailored to the scope and complexity of the assigned implementation portfolio.

What You'll Bring

• Bachelor's degree in business, engineering, or a related field, or equivalent practical experience.
• Five or more years of project or program management experience leading complex customer-facing implementations and multiple concurrent priorities.
• Demonstrated customer and change leadership, including the ability to build trust, navigate conflict, and influence senior stakeholders and matrixed teams.
• Strong technical acumen across hardware, software, integrations, and customer operations, with the curiosity to learn complex solutions quickly.
• Clear executive communication and sound judgment, including the ability to translate complex information into decisions, risks, trade-offs, and recommendations.
• Analytical, customer-centered problem solving with ownership, resilience, and the ability to use KPIs and risk trends to protect implementation outcomes.

Preferred Qualifications

• Master's degree in business, engineering, organizational change, or a related field.
• Experience leading enterprise, Fortune500, multi-site, or other high-complexity implementations, including budget ownership.
• Experience leading customer readiness, onboarding, training, adoption, change management, go-live, and post-launch stabilization.
• Experience developing implementation playbooks, readiness checklists, governance routines, executive reporting, and formal handoff practices.
• Project, program, or change-management certification and experience with Lean Six Sigma, 5-Why, or similar improvement methods.

What We Offer

The salary for this role is $121,000-$151,000 , however, Packsize considers several factors when determining compensation when extending