Senior Implementation Operations Innovator - Remote

Keeper Security, Inc.; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k

Generous PTO

Bonuses

Job summary

Keeper Security, Inc. is seeking a Senior Implementation Operations Specialist to independently identify operational challenges, analyze data, and drive scalable improvements within the B2B Support team.

The role emphasizes data validation, cross-functional collaboration, and process documentation to accelerate customer implementations. The position offers a 100% remote option from select locations, with a possible hybrid schedule for us-based candidates in the Chicago, IL metro area.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience
• 5+ years of progressive experience in operations, implementation, project management, business analysis, or related role
• Strong critical thinking and analytical skills, including ability to build, analyze, and validate reports
• Proven ability to translate ambiguous business needs into clear requirements and actionable solutions
• Experience managing projects from problem identification through delivery
• Strong organizational skills, execution, and follow-through across multiple concurrent initiatives
• Excellent written and verbal communication skills
• Experience facilitating cross-functional discussions, driving alignment, and managing risks or escalations
• Experience creating process documentation, training materials, and operational resources
• Working knowledge of Salesforce and Tableau or similar BI tools
• Strong proficiency with Google Sheets or Excel
• Ability to work effectively in a fast-paced, deadline-driven environment
• Ability to work effectively autonomously and as part of a team

Responsibilities

• Analyze data from Salesforce and Tableau to identify trends and insights
• Build reports to support leadership decision-making with actionable recommendations
• Identify and manage operational improvement opportunities from problem to delivery
• Gather requirements, develop solutions, manage risks, dependencies, and blockers, and measure outcomes
• Maintain project documentation and status updates across Jira and other tools
• Develop understanding of Keeper’s product suite and Implementation processes for improvements
• Evaluate and improve processes, creating scalable solutions with automation and reporting
• Define requirements with stakeholders and validate delivered solutions meet needs
• Create documentation and process guidance to ensure consistent execution
• Design and deliver training for new processes and tools
• Communicate clearly with team, partners, and leadership
• Identify risks and blockers, escalate when appropriate
• Participate in special projects to improve efficiency and results

Skills

Data analysis

Reporting

Project management

Communication

Cross-functional collaboration

Education

Bachelor’s degree in business-related field

Tools

Salesforce

Tableau

Jira

Google Workspace

Excel

Job description

Keeper Security, Inc. is seeking a Senior Implementation Operations Specialist to independently identify operational challenges, analyze data, and drive scalable improvements within the B2B Support team.

The role emphasizes data validation, cross-functional collaboration, and process documentation to accelerate customer implementations. The position offers a 100% remote option from select locations, with a possible hybrid schedule for us-based candidates in the Chicago, IL metro area.