Senior Implementation Engineer — Enterprise Onboarding

ActivTrak; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work within US

Job summary

ActivTrak is seeking an Implementation Engineer II to lead technically complex onboarding engagements, including MDM deployments, SCIM, SSO, and ActivConnect. You will own execution, triage escalations, and document playbooks for Level I teammates.

You bring 2–4 years of customer‑facing IT experience, hands‑on MDM platform work, scripting skills, and a collaborative mindset to improve processes and patterns across the team.

Qualifications

• 2-4 years in a technical customer-facing role such as implementation engineer or IT consultant.
• Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent).
• Working knowledge of macOS PPPC/TCC and enterprise Mac deployment.
• Scripting proficiency in PowerShell, Bash, or Python for automation and diagnostics.
• Experience with identity and directory systems: Azure AD/Entra ID, SCIM, SSO/SAML.
• Familiarity with data integration concepts (BigQuery, Analytics Hub).
• Clear written and verbal communication; mentoring or documentation experience.

Responsibilities

• Own technical execution for complex onboarding engagements including MDM and ActivConnect deployments.
• Triage escalations for Level I and route to Solutions or Engineering with clear docs.
• Guide customers through MDM agent deployment on macOS with PPPC/TCC configurations.
• Support ActivConnect enablement including BigQuery and Analytics Hub data connections.
• Use scripting to automate deployments, diagnostics, or environment validation.
• Write and maintain runbooks, escalation guides, and deployment playbooks for Level I.
• Identify recurring friction points and surface product gaps or process improvements.

Skills

MDM platforms

Scripting

Identity management

SCIM SSO/SAML

BigQuery/Analytics Hub

Tools

Jamf

Intune

Workspace ONE

Kandji

Hexnode

BigQuery

Analytics Hub

Job description

ActivTrak is seeking an Implementation Engineer II to lead technically complex onboarding engagements, including MDM deployments, SCIM, SSO, and ActivConnect. You will own execution, triage escalations, and document playbooks for Level I teammates.

You bring 2–4 years of customer‑facing IT experience, hands‑on MDM platform work, scripting skills, and a collaborative mindset to improve processes and patterns across the team.