Head of Enterprise Onboarding

Comply; New York (NY); On-site; USD 115,000 - 143,000; Full time

Job summary

Comply is seeking a Manager, Onboarding to lead Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex clients. You’ll own the onboarding portfolio, coach a team, define scope and timelines, and partner with Sales and Customer Success to ensure seamless handoffs.

This role emphasizes capacity management, quality, and timely delivery across high-value accounts.

Qualifications

• 5+ years of customer onboarding or implementation in B2B SaaS.
• 2-3 years in people management or a formal team-lead role.
• Experience drafting and managing Statements of Work, including scope, deliverables, sign-off.
• Proven ability to manage complex multi-workstream implementations and influence outcomes.
• Build trusted-advisor relationships with senior client stakeholders, including C-suite and compliance leadership.
• Excellent communication and presentation skills across video, phone, and written channels.
• Exceptional organization and prioritization, with the ability to manage team capacity and competing priorities.
• Solid understanding of data configuration, templates, and upload specifications.

Responsibilities

• Lead and develop a team of Enterprise Onboarding Managers.
• Own the onboarding portfolio for high-value, complex accounts with consistent quality and minimal escalations.
• Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to business objectives.
• Draft and review Statements of Work for complex engagements.
• Define scope, timelines, and success criteria; coordinate with Sales and Customer Success for seamless handoffs.
• Identify risks early, lead escalations, and drive resolution across teams and clients.
• Monitor onboarding KPIs (time-to-value, on-time completion, capacity, CSAT) using GuideCX.
• Drive continuous improvement of onboarding processes, tools, and templates at scale.
• Ensure high-quality transitions to Customer Success through structured handoffs and success planning.

Skills

Onboarding leadership

SaaS implementation

People management

SOW drafting

Stakeholder management

Communication skills

Organization & prioritization

Data/config templates

Tools

Salesforce

GuideCX

Jira

Job description

Comply is seeking a Manager, Onboarding to lead Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex clients. You’ll own the onboarding portfolio, coach a team, define scope and timelines, and partner with Sales and Customer Success to ensure seamless handoffs.

This role emphasizes capacity management, quality, and timely delivery across high-value accounts.