Enterprise Onboarding Leader

Comply; Arlington (VA); On-site; USD 115,000 - 130,000; Full time

Job summary

Comply is seeking a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll coach the team, own the onboarding portfolio, and partner with Sales and Customer Success to ensure seamless handoffs.

You’ll define scope, timelines, and success criteria, drive KPI visibility, and advise senior client stakeholders.

Qualifications

• 5+ years in customer onboarding or implementation in B2B SaaS.
• 2–3 years in people management or a formal team-lead role.
• Experience drafting and managing Statements of Work including scope definition and cross-functional sign-off.
• Proven ability to manage complex, multi-workstream implementations and influence outcomes without direct authority.
• Track record of building trusted-advisor relationships with senior client stakeholders, including C-suite and compliance leadership.
• Excellent communication and presentation skills across video, phone, and written channels.
• Exceptional organization and prioritization, with the ability to manage team capacity and competing priorities.
• Solid understanding of data configuration, templates, and upload specifications.

Responsibilities

• Lead, coach, and develop a team of Enterprise Onboarding Managers, driving accountability and ensuring a high standard of client delivery.
• Own the onboarding portfolio for high-value, complex accounts ensuring concurrent implementations run with quality and minimal escalation.
• Serve as a strategic advisor to senior client stakeholders, aligning onboarding outcomes to business objectives.
• Draft and review Statements of Work for complex or non-standard engagements.
• Define scope, timelines, and success criteria, and coordinate with Sales and Customer Success for seamless handoffs.
• Identify risks early, lead escalations, and drive resolution across internal teams and client stakeholders.
• Monitor onboarding KPIs (time-to-value, on-time completion, team capacity, CSAT) using GuideCX and inform resource decisions.
• Drive continuous improvement of onboarding processes, tools, and templates, including scalable GuideCX usage.
• Ensure high-quality transitions to Customer Success through structured handoffs and success planning.

Skills

Onboarding management

SaaS implementation

Stakeholder management

SOW drafting

Project coordination

Communication skills

Tools

Salesforce

GuideCX

Jira

Job description

Comply is seeking a Manager, Onboarding to lead our Enterprise Onboarding Managers and deliver a best-in-class implementation experience for our most complex, high-value clients. You’ll coach the team, own the onboarding portfolio, and partner with Sales and Customer Success to ensure seamless handoffs.

You’ll define scope, timelines, and success criteria, drive KPI visibility, and advise senior client stakeholders.