Implementation Engineer II

ActivTrak; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Remote work within US

Job summary

ActivTrak is seeking an Implementation Engineer II to lead technically complex onboarding engagements, including MDM deployments, SCIM, SSO, and ActivConnect. You will own execution, triage escalations, and document playbooks for Level I teammates.

You bring 2–4 years of customer‑facing IT experience, hands‑on MDM platform work, scripting skills, and a collaborative mindset to improve processes and patterns across the team.

Qualifications

• 2-4 years in a technical customer-facing role such as implementation engineer or IT consultant.
• Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent).
• Working knowledge of macOS PPPC/TCC and enterprise Mac deployment.
• Scripting proficiency in PowerShell, Bash, or Python for automation and diagnostics.
• Experience with identity and directory systems: Azure AD/Entra ID, SCIM, SSO/SAML.
• Familiarity with data integration concepts (BigQuery, Analytics Hub).
• Clear written and verbal communication; mentoring or documentation experience.

Responsibilities

• Own technical execution for complex onboarding engagements including MDM and ActivConnect deployments.
• Triage escalations for Level I and route to Solutions or Engineering with clear docs.
• Guide customers through MDM agent deployment on macOS with PPPC/TCC configurations.
• Support ActivConnect enablement including BigQuery and Analytics Hub data connections.
• Use scripting to automate deployments, diagnostics, or environment validation.
• Write and maintain runbooks, escalation guides, and deployment playbooks for Level I.
• Identify recurring friction points and surface product gaps or process improvements.

Skills

MDM platforms

Scripting

Identity management

SCIM SSO/SAML

BigQuery/Analytics Hub

Tools

Jamf

Intune

Workspace ONE

Kandji

Hexnode

BigQuery

Analytics Hub

Job description

What you will do

As an Implementation Engineer II, you will handle technically complex onboarding engagements and serve as the escalation point for Level I teammates. You bring deeper experience with enterprise IT environments - MDM platforms, scripting, GPO, and identity management - and can work through non-standard deployment scenarios without a playbook to follow. You are comfortable in ambiguous technical situations and know when to dig in versus when to loop in Solutions or Engineering. You also contribute to making the team better: writing runbooks, identifying patterns in escalations, and helping Level I teammates grow.

• Own technical execution for complex or high-stakes onboarding engagements, including enterprise deployments with MDM, SCIM, SSO, and ActivConnect
• Serve as the escalation point for Level I - triage inbound technical issues, resolve what you can, and route what you cannot to Solutions or Engineering with clear documentation
• Guide customers through MDM-based agent deployment (Jamf, Intune, Workspace ONE, Kandji, Hexnode) including PPPC/TCC configuration on Mac
• Support ActivConnect enablement including BigQuery, Analytics Hub, and custom data connection scoping
• Use scripting (PowerShell, Bash, or similar) to support deployment automation, diagnostics, or environment validation
• Write and maintain technical runbooks, escalation guides, and deployment playbooks for use by Level I teammates
• Identify recurring technical friction points and surface them as product gaps or process improvement opportunities
• Lead or support 1-to-many technical enablement sessions on advanced topics
• Partner with CSMs and Solutions teammates to scope technically complex accounts before onboarding begins

What this role is not

• Not a custom development or advanced data architecture role
• Not responsible for building custom ActivConnect reports or data models
• Not a pre-sales Solutions Architect - you work post-sale
• Not a Customer Success Manager - you own technical execution, not commercial outcomes
• Not a people manager - this is a senior individual contributor role

Where this role leads

Level II is a senior IC role with a clear path forward. The next step is Senior Implementation Engineer, which carries broader scope, cross-functional influence, and ownership of practice-level improvements. From there, the natural exits are Technical Account Manager (dedicated technical partnership with named enterprise accounts) or Solutions Architect (pre- and post-sales technical advisory and custom work).

Your experience

• 2-4 years of experience in a technical customer-facing role: implementation engineer, technical account manager, solutions engineer (post-sales), IT consultant, or similar
• Hands-on experience with MDM platforms (Jamf, Intune, Workspace ONE, or equivalent)
• Working knowledge of macOS PPPC/TCC and enterprise Mac deployment
• Comfortable with scripting - PowerShell, Bash, or Python for diagnostics and automation
• Experience with identity and directory systems: Azure AD / Entra ID, SCIM, SSO / SAML
• Familiarity with data integration concepts (BigQuery, Analytics Hub, or similar) is a strong plus
• Clear written and verbal communicator - able to explain technical decisions to both IT admins and business stakeholders
• Track record of helping less experienced teammates through documentation, mentorship, or structured escalation

Work environment

• Position is remote within the US
• Minimal travel
• Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!

ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.