Implementation Consultant: Lead Client Onboarding & Solutions

ADP; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

ADP is seeking an Implementation Consultant II to deliver comprehensive ADP solutions and guide clients to optimal outcomes during product or service implementations. You will leverage training resources and business consulting expertise to create exceptional onboarding experiences for each implementation.

The role emphasizes building lasting client relationships, collaborating with sales and customer service, and applying insights to resolve client needs in a dynamic environment.

Qualifications

• 3+ years in a client service environment.
• At least 1 year of business consulting experience.
• Bachelor's degree or equivalent in education and experience.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client towards the best solution for their business needs.
• Analyze existing systems, interface requirements and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and recommend and implement appropriate solution.
• Build long term relationship and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team regarding priorities and issues.

Skills

Client service

Business consulting

Project management

Communication skills

Analytical skills

Time management

Client relationship

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

ADP is seeking an Implementation Consultant II to deliver comprehensive ADP solutions and guide clients to optimal outcomes during product or service implementations. You will leverage training resources and business consulting expertise to create exceptional onboarding experiences for each implementation.

The role emphasizes building lasting client relationships, collaborating with sales and customer service, and applying insights to resolve client needs in a dynamic environment.