Senior Identity & Access Deployment Consultant

Okta; Los Angeles (CA); Hybrid; USD 157,000 - 216,000; Full time

Job summary

Okta in California seeks an experienced technical consultant to lead hands-on deployment services for enterprise customers, ensuring long-term success and smooth post-deployment transitions.

You will manage multiple deployments, document requirements, mentor customers, and collaborate with Engineering and Sales to drive value and growth, while applying identity federation concepts and SaaS integration know-how.

Qualifications

• 5+ years experience as a technical consultant delivering solutions to external customers.
• SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities.
• Familiar with API management and cloud architectures.

Responsibilities

• Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate to customers and partners at the technical and/or functional level appropriate for the situation.
• Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
• Be prompt and deliver high quality service and leadership to align with customer goals and requests.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
• Interact with management and other roles within the customer organization and Okta.
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
• Perform hands on technical design, configuration, and troubleshooting of the Okta service.
• Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
• Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect.
• While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• May provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by team (e.g., change controls, time tracking).
• Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement.
• 25% future travel required to customer sites.

Skills

Technical consulting

SaaS deployment

Multi-tasking

Communication

Education

Bachelor's degree

Tools

Java

Ruby

.Net

PHP

REST/JSON

Mulesoft

Axway

Apigee

Job description

Okta in California seeks an experienced technical consultant to lead hands-on deployment services for enterprise customers, ensuring long-term success and smooth post-deployment transitions.

You will manage multiple deployments, document requirements, mentor customers, and collaborate with Engineering and Sales to drive value and growth, while applying identity federation concepts and SaaS integration know-how.