Senior IAM Platform Engineer – AI-Driven & Scalable

Servicenow; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a Senior Staff IAM Software Engineer to join the Identity Platform Engineering team. You will own critical IAM integrations, drive end-to-end DevOps foundations, and mentor engineers while delivering secure, scalable identity solutions across the enterprise.

You will shape RBAC/ABAC, lifecycle management, provisioning workflows, and AI-assisted access recommendations, collaborating with security, compliance, and product teams to raise engineering excellence.

Qualifications

• 10+ years of software engineering experience
• Strong IAM domain experience with Identity Lifecycle, RBAC/ABAC, Privileged Access Management
• Full stack development depth: backend (Java or Python), databases (MySQL/PostgreSQL), frontend (JS, HTML/CSS)

Responsibilities

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability
• Lead CI/CD pipelines using GitLab, GitLab Runners, Jenkins, Nexus and related tooling
• Implement infrastructure-as-code with Terraform, Ansible, and Puppet
• Own system integrations across Identity Platforms and ServiceNow—APIs, connectors, provisioning workflows, lifecycle automation
• Contribute full stack development across backend services and IAM workflows; input on UI design and implementation
• Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, AI-assisted recommendations
• Design reviews to ensure performance and testability, mentor 4-5 junior to mid engineers
• Partner with security, compliance, and platform teams to deliver secure, scalable, audit-ready solutions
• Explore patterns to improve resilience, developer velocity, and operational maturity
• Lead cross-functional initiatives with principal staff
• Integrate AI into workflows and decision-making where appropriate

Job description

ServiceNow is seeking a Senior Staff IAM Software Engineer to join the Identity Platform Engineering team. You will own critical IAM integrations, drive end-to-end DevOps foundations, and mentor engineers while delivering secure, scalable identity solutions across the enterprise.

You will shape RBAC/ABAC, lifecycle management, provisioning workflows, and AI-assisted access recommendations, collaborating with security, compliance, and product teams to raise engineering excellence.