Senior Hyperscale DC Technician Manager

Ericsson GmbH; Maumee (OH); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Stock Purchase Plan

Job summary

Ericsson US in Plano, TX is seeking an experienced Delivery Manager to lead a high‑performing data center operations team. You’ll drive onboarding, staffing, and workforce planning in a fast‑paced, client‑focused environment.

You will partner with Talent Acquisition, coach technicians, and ensure safety, quality, and operational excellence across installation, maintenance, and incident response while delivering reliable services for customers.

Qualifications

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people‑management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root‑cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data‑driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.
• High ownership, resilience, adaptability, attention to detail, and commitment to an inclusive team culture.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root‑case analysis, and effective corrective actions.
• Build strong customer and cross‑functional partnerships to deliver reliable and resilient data center operations.

Skills

People management

Talent acquisition partnership

Onboarding

Coaching

Workforce planning

Incident leadership

Safety & compliance

Performance management

Tools

Data center operations

Job description

Ericsson US in Plano, TX is seeking an experienced Delivery Manager to lead a high‑performing data center operations team. You’ll drive onboarding, staffing, and workforce planning in a fast‑paced, client‑focused environment.

You will partner with Talent Acquisition, coach technicians, and ensure safety, quality, and operational excellence across installation, maintenance, and incident response while delivering reliable services for customers.