Hyperscale Data Center Tech Leader

Ericsson GmbH; Plano (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Maternity leave

Parental leave

Educational assistance

Job summary

Ericsson Plano is seeking a Data Center Technician Manager to build and lead a high-performing team of data center technicians. You will drive onboarding, coaching, and career development while aligning staffing with customer needs and project ramp requirements.

You will manage ramp-up and ramp-down for large projects, ensure incident response readiness, and uphold safety, quality, and compliance across all DC operations.

Qualifications

• 7+ years of experience in data center operations, IT infrastructure, or a similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive talent market.
• Lead an effective technician onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, skills, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects while adapting quickly to changing workforce and delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, hardware lifecycle management, inventory, and documentation.
• Champion safety, quality, compliance, and continuous improvement across all team activities and data center operations.
• Lead incident response and critical escalations through clear communication, root-cause analysis, and effective corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable and resilient data center operations.

Skills

Data Center Operations

People Management

Workforce Planning

Incident Response

Safety & Compliance

Communication

Leadership

Project Management

Job description

Ericsson Plano is seeking a Data Center Technician Manager to build and lead a high-performing team of data center technicians. You will drive onboarding, coaching, and career development while aligning staffing with customer needs and project ramp requirements.

You will manage ramp-up and ramp-down for large projects, ensure incident response readiness, and uphold safety, quality, and compliance across all DC operations.