Hyperscale Data Center Team Lead

Ericsson; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

Ericsson Plano is seeking a Data Center Delivery Manager to lead a high-performing team of data center technicians onsite. You will drive onboarding, coaching, and workforce planning while collaborating with Talent Acquisition to secure top talent.

In this role, you will oversee operational excellence across installations, maintenance, and incident response, ensuring safety, quality, and compliance in a fast-paced environment and delivering reliable data center operations for customers.

Qualifications

• 7+ years in data center operations, IT infrastructure, or similar technical environment.
• 4+ years of direct people-management experience leading technical or operations teams.
• Proven ability to hire, coach, develop, motivate, and retain technical talent.
• Strong workforce planning, demand forecasting, resource allocation, and shift-management skills.
• Working knowledge of data center infrastructure, hardware lifecycle management, and technician operations.
• Experience leading incident response, escalations, root-cause analysis, and corrective actions.
• Strong commitment to safety, quality, compliance, and operational discipline.
• Data-driven approach to performance management, staffing decisions, and continuous improvement.
• Excellent communication and collaboration skills with customers, vendors, and cross-functional teams.

Responsibilities

• Build and inspire a high-performing technical team through trust, inclusion, accountability, safety, and continuous learning.
• Partner with Talent Acquisition to attract, assess, and hire exceptional data center technicians in a competitive market.
• Lead an effective onboarding experience through practical training, mentoring, and early-career support.
• Develop technical talent and future leaders through coaching, feedback, career planning, recognition, and growth opportunities.
• Own workforce planning by aligning staffing, shifts, and coverage with customer and business needs.
• Manage technician ramp-up and ramp-down for large projects and adapt to changing delivery requirements.
• Drive operational excellence across installation, maintenance, troubleshooting, and hardware lifecycle management.
• Champion safety, quality, compliance, and continuous improvement across all activities.
• Lead incident response and escalations through clear communication, root-cause analysis, and corrective actions.
• Build strong customer and cross-functional partnerships to deliver reliable data center operations.

Skills

Data center operations

People management

Workforce planning

Incident response

Safety compliance

Performance management

Communication

Job description

Ericsson Plano is seeking a Data Center Delivery Manager to lead a high-performing team of data center technicians onsite. You will drive onboarding, coaching, and workforce planning while collaborating with Talent Acquisition to secure top talent.

In this role, you will oversee operational excellence across installations, maintenance, and incident response, ensuring safety, quality, and compliance in a fast-paced environment and delivering reliable data center operations for customers.