Senior Hybrid Digital Experience Lead

001_BCBSA Blue Cross and Blue Shield Association; Washington (District of Columbia); Hybrid; USD 116,000 - 168,000; Full time

Job summary

The Digital Experience Lead at Blue Cross Blue Shield Association shapes and delivers user-centered digital experiences that advance organizational priorities and support seamless member journeys.

Partnering across business, technology, and vendor teams, this role translates strategy into execution, leads cross-functional collaboration, and ensures digital solutions are accessible, intuitive, and compliant.

Qualifications

• 7+ years of digital program or project management experience.
• Experience leading cross-functional teams and governance processes.

Responsibilities

• Lead the design and delivery of user-centered digital experiences.
• Collaborates with design, development, and testing teams to ensure quality benchmarks.
• Drive coordination with internal teams and external vendors to foster collaboration.
• Manage communications, workshops, and engagement plans for clear objectives and delivery.
• Establish streamlined processes for digital programs and track progress with governance.
• Lead special projects with BCBSA, plans, and vendor collaborations.

Skills

Agile methodologies

Project management

Leadership

Communication skills

Stakeholder management

Governance & risk

Strategic thinking

Problem solving

Education

BS or equivalent experience

Job description

The Digital Experience Lead at Blue Cross Blue Shield Association shapes and delivers user-centered digital experiences that advance organizational priorities and support seamless member journeys.

Partnering across business, technology, and vendor teams, this role translates strategy into execution, leads cross-functional collaboration, and ensures digital solutions are accessible, intuitive, and compliant.