Senior HVAC Technical Advisor & Field Coach

K Komfort Heating & Cooling; Madison (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D insurance

401(k) with company match

Paid time off

Paid holidays

Short-Term Disability (2027)

Job summary

K Komfort Heating & Cooling in Madison, WI seeks an HVAC Senior Technical Advisor to diagnose, repair, and maintain residential systems while guiding teammates with technical questions. You will explain issues to homeowners, present options, and ensure customer satisfaction and confidence in the team.

The role requires at least 3 years of HVAC experience, strong diagnostic skills, and the ability to work independently.

Qualifications

• High school diploma or GED; HVAC tech training preferred; college degree a plus.
• EPA 608 (Type II) certification.
• Minimum of 3 years of residential HVAC repair and installation experience.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with customers and team members.
• Valid driver's license with acceptable driving record.
• Ability to work independently and manage time effectively.

Responsibilities

• Coach and train other team members with technical questions, basic walkthrough procedures in HVAC, and common culprits that technicians may face in the field.
• Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, in line with manufacturer specifications and company standards.
• Perform routine and preventative maintenance (cleanings, inspections, filter changes, tune-ups) to improve system reliability, efficiency, and safety.
• Use testing equipment (manifolds, combustion analyzers, multimeters, leak detectors, airflow measurement tools) to perform acceptance tests and verify proper system operation after work is completed.
• Accurately document service findings, work performed, parts used, and recommendations in the company's service software.
• Communicate clearly to customers to explain issues found, present repair and replacement options, and answer questions in a professional, courteous manner.
• Educate customers on proper system operation, basic maintenance, and potential improvements (e.g., higher efficiency equipment, indoor air quality products, smart thermostats).
• Maintain a clean, organized job site and keep service vehicles properly stocked, inventoried, and presentable.
• Participate in an on-call rotation to respond to after-hours emergency service requests.
• Follow company safety procedures and all applicable codes and standards; comply with OSHA and other safety requirements while working in homes and on ladders, roofs, and confined spaces.
• Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.

Skills

3+ years HVAC experience

HVAC knowledge

Problem solving

Customer communication

Independence & time management

Valid driver's license

Education

High school diploma or GED; HVAC tech training

EPA 608 (Type II) certification

Job description

K Komfort Heating & Cooling in Madison, WI seeks an HVAC Senior Technical Advisor to diagnose, repair, and maintain residential systems while guiding teammates with technical questions. You will explain issues to homeowners, present options, and ensure customer satisfaction and confidence in the team.

The role requires at least 3 years of HVAC experience, strong diagnostic skills, and the ability to work independently.