Product Assurance Analyst III - HVAC

Daikin Applied Ltd.; Oregon; Híbrido; USD 80 000 - 137 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance options

Dental and vision insurance

401K retirement plan with employer 100

Paid time off and holidays

Tuition reimbursement

Resumo da oferta

Daikin Applied, a leading HVAC innovator, seeks a Product Assurance Analyst III to resolve critical field service cases and provide aftermarket support for new products. You will partner with Field Service, Engineering, Quality, and Legal to drive early-stage product readiness and customer satisfaction.

Responsibilities include leading complex investigations, documenting actions, and mentoring junior staff while ensuring regulatory and warranty compliance.

Qualificações

• 6+ years of technical customer support and project management experience.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience in a technical service role.
• Experience communicating with clients or internal business partners.
• Shows enthusiasm in helping customers resolve issues.
• Maintains composure during difficult situations or conversations.
• Excellent critical thinking and problem-solving skills.

Responsabilidades

• Serve as the primary technical lead for resolving critical field service cases with technicians, managers, and customers.
• Coordinate with Engineering and Quality to perform root cause analysis and implement corrective actions.
• Escalate high-impact issues and drive resolution within SLAs with clear customer communication.
• Document findings, resolution steps, and field actions for each case.
• Support infant care and early field performance monitoring for new HVAC products.
• Provide real-time technical feedback on part failures and serviceability concerns.
• Collaborate with Engineering, Field Service, and Quality to develop field fixes and service bulletins.
• liaison between Field Service and internal stakeholders ensuring clear accountability for escalations.
• Participate in Engineering Development Phase reviews to represent service readiness perspectives.
• Coordinate with Legal to ensure resolutions align with warranties and regulatory requirements.
• Develop and maintain troubleshooting guides and root-cause reports to prevent recurrence.
• Mentor junior analysts and train Technical Response Teams and field personnel.
• Identify trends from service cases and recommend proactive design and parts availability improvements.
• Participate in post-mortem reviews to ensure systemic resolution and process refinement.

Conhecimentos

Technical support

Project management

Client communication

Critical thinking

Problem solving

Customer service

Mentoring

Formação académica

Associate degree

Bachelor’s degree

Descrição da oferta de emprego

Join the world's largest HVAC company!

Daikin Applied is hiring a Product Assurance Analyst III! The Product Assurance Analyst III is a senior technical expert responsible for resolving critical field service cases and providing aftermarket support for new HVAC products. This role partners closely with Field Service, Engineering, Quality, and Legal to deliver best-in-class resolution and customer support, particularly during the early stages of product launch (infant care). Key responsibilities include leading complex issue investigations, driving root cause analysis, developing field fixes and service documentation, and supporting the replacement parts database. The analyst also contributes to continuous improvement initiatives, mentors junior team members, and ensures technical readiness by participating in Engineering Development Phase reviews and training Technical Response teams. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote, MN

What you will do:

• Serve as the primary technical lead for resolving critical field service cases, collaborating directly with field technicians, regional service managers, and customers
• Coordinate with Engineering and Quality teams to perform root cause analysis and implement corrective actions for urgent or recurring product failures
• Escalate high-impact issues appropriately and drive resolution within committed SLAs while maintaining strong customer communication
• Document findings, resolution steps, and recommended field actions for each critical case, ensuring knowledge capture and reuse
• Actively support infant care and early field performance monitoring for newly released HVAC products
• Provide real-time technical feedback on part failures, serviceability concerns, and customer impact
• Collaborate with Engineering, Field Service, and Quality to develop field fixes, replacement part kits, and service bulletins
• Act as a liaison between Field Service and internal stakeholders (Engineering, Quality, Legal), ensuring clear communication and accountability for critical escalations
• Participate in Engineering Development Phase reviews to represent service and aftermarket readiness perspectives
• Coordinate with Legal to ensure product resolutions align with warranty policies, liability considerations, and regulatory requirements
• Develop and maintain troubleshooting guides, field bulletins, and root cause reports to prevent recurrence of known issues
• Mentor junior analysts and assist in training Technical Response Teams and field service personnel
• Identify trends from service cases and recommend proactive improvements in design, service practices, and parts availability
• Participate in post-mortem reviews of escalated cases to ensure systemic resolution and process refinement

Minimum Qualifications:

• Associate's Degree or Equivalent Experience Two-year degree or equivalent from college or technical school
• 6+ years Technical customer support and project management
• Advanced knowledge of commercial HVAC and refrigeration systems
• Prior experience working in a technical service role
• Experience communicating with clients or internal business partners
• Displays genuine enthusiasm in helping customers resolve issues
• Maintains composure during difficult situations/conversations
• Excellent critical thinking and problem-solving skills

Preferred Qualifications:

• Bachelor's Degree or Equivalent Experience Mechanical Engineering or Equivalent Degree

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical pay rate for the position ranges from $80,400 - $136,800 + 10% bonus in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.

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Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!