Senior Product Assurance Analyst - HVAC (Remote)

Daikin Applied Ltd.; United States; Remote; USD 80,000 - 137,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision

401K with employer match

Paid time off and holidays

Sick time per policy

Tuition reimbursement

Job summary

Daikin Applied Ltd. is seeking a Product Assurance Analyst III to lead complex investigations and drive root cause analysis for new HVAC products. You will partner with Field Service, Engineering, Quality, and Legal to ensure rapid, high-quality resolutions and robust service documentation.

Location: Remote, MN. You will mentor junior analysts, develop field fixes and service bulletins, and support readiness through Engineering Development Phase reviews and cross-functional collaboration.

Qualifications

• Associate's degree or equivalent experience.
• 6+ years technical customer support and project management.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience in a technical service role.
• Experience communicating with clients or internal business partners.
• Displays enthusiasm in helping customers resolve issues.
• Maintains composure during difficult situations.

Responsibilities

• Serve as the primary technical lead for resolving critical field service cases, collaborating with field technicians and customers.
• Coordinate with Engineering and Quality to perform root cause analysis and implement corrective actions.
• Escalate high-impact issues and drive resolution within SLAs with strong customer communication.
• Document findings, resolution steps, and field actions for each case.
• Support infant care and early field performance monitoring for new HVAC products.
• Provide real-time technical feedback on part failures and serviceability concerns.

Skills

Technical support

Project management

Customer communication

Critical thinking

Problem solving

Education

Associate degree

Bachelor's degree (preferred)

Job description

Daikin Applied Ltd. is seeking a Product Assurance Analyst III to lead complex investigations and drive root cause analysis for new HVAC products. You will partner with Field Service, Engineering, Quality, and Legal to ensure rapid, high-quality resolutions and robust service documentation.

Location: Remote, MN. You will mentor junior analysts, develop field fixes and service bulletins, and support readiness through Engineering Development Phase reviews and cross-functional collaboration.