Senior HV Field Service Leader

Rivian Automotive

California

Hybrid

USD 50,000 - 94,000

Full time

2 days ago

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Benefits offered by this job

Comprehensive benefits package

401(k) plan

Employee Stock Purchase Program

Paid vacation and sick leave

Job summary

Rivian Automotive seeks an experienced Senior Field Service Technician to lead complex vehicle repairs and field operations. Based mainly at a service center, the role may involve remote work, travel to remote locations, and work at production plants to provide advanced field support.

Strong diagnostic, leadership, and collaboration skills are essential. The candidate will mentor junior technicians, drive continuous improvement, and handle high-voltage electrical, network, and chassis

Qualifications

5–8+ years of automotive repair experience.
3–8+ years of hands-on HV (high voltage) experience.
Experience in leadership or supervisory roles.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
Provide high-level diagnostic guidance and remote support to field teams.
Coach, mentor, and train junior technicians and cross-functional partners.
Utilize specialized diagnostic tools (PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve HV and network faults.
Conduct road tests to verify repair quality and drive continuous improvement across repair workflows.
Oversee parts operations—ordering, receiving, inventory, and billing.
Produce detailed documentation and provide root-cause analysis to engineering and field leadership.
Engage professionally with customers, suppliers, and internal teams during escalations.