Senior Field Service Technician: HV Diagnostics Lead

Rivian Automotive; Colma (CA); Hybrid; USD 75,000 - 142,000; Full time

Benefits offered by this job

401(k) plan

Employee Stock Purchase Program

Health insurance

Job summary

Rivian is seeking a Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role involves traveling to remote locations, supporting service centers, and driving continuous improvement across repair workflows.

You will mentor junior technicians, handle high-level diagnostics, and use advanced tools to diagnose HV and network faults. The position includes cross-functional collaboration and documented feedback to engineering

Qualifications

• 5 to 8+ years of automotive repair experience, with bumper-to-bumper diagnostics.
• 3 to 8+ years on High Voltage (HV) systems and HV diagnostics.
• Leadership or supervisory experience preferred.
• Background in continuous improvement and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics and complex repairs in service centers and on field locations.
• Provide high-level diagnostic guidance and remote troubleshooting when possible.
• Coach, mentor, and train junior technicians and partners; lead problem-solving.
• Use specialized diagnostic tools to resolve electrical, HV, and network faults.
• Oversee parts operations including ordering, receiving, inventory, and billing.
• Produce documentation and provide root-cause feedback to engineering.

Skills

HV Systems

Diagnostics

Leadership

Electrical

Troubleshooting

Education

Automotive repair school diploma

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian is seeking a Senior Field Service Technician to serve as a technical expert and leader in complex vehicle repairs and field operations. The role involves traveling to remote locations, supporting service centers, and driving continuous improvement across repair workflows.

You will mentor junior technicians, handle high-level diagnostics, and use advanced tools to diagnose HV and network faults. The position includes cross-functional collaboration and documented feedback to engineering