Senior Human Services Intake & Referral Specialist

L-067-Franklin Co Dept Of Social Services; Virginia; On-site; USD 28,000 - 52,000; Full time

Job summary

L-067-Franklin Co Dept Of Social Services is seeking a Human Services Assistant III to support multiple units. This full-time role serves as initial contact for employees and clients, performing intake, screening, and referrals.

You will screen clients for benefits, interview applicants, explain programs, assist with applications, and prepare reports. Strong communication, organizational skills, and ability to work with diverse populations are essential.

Qualifications

• High school diploma with postsecondary coursework in social work or related field.
• Relevant work experience in public administrative support is preferred.
• Experience with benefits programs and client intake is a plus.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients.

Skills

Customer service

Communication

Interviews

Clerical skills

Data entry

Education

High school diploma

Postsecondary coursework in social work

Tools

Word processing

Spreadsheets

Job description

L-067-Franklin Co Dept Of Social Services is seeking a Human Services Assistant III to support multiple units. This full-time role serves as initial contact for employees and clients, performing intake, screening, and referrals.

You will screen clients for benefits, interview applicants, explain programs, assist with applications, and prepare reports. Strong communication, organizational skills, and ability to work with diverse populations are essential.