Client Services & Intake Coordinator III

New LHRC External Career Site; Rocky Mount (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

New LHRC External Career Site is seeking a Human Services Assistant III to provide administrative support for the unit and agency. The role includes assisting clients and staff, processing applications, and coordinating services.

You will serve as the first point of contact for employees and clients, screening for benefits and guiding through programs. The HSA III conducts interviews, prepares reports, maintains records, and helps with budget-related tasks.

Qualifications

• Customer service orientation and the ability to assess client needs.
• Strong verbal and written communication skills for interacting with clients and staff.
• Excellent planning, organization, and prioritization abilities to manage caseloads.

Responsibilities

• Screen clients for benefits and services and assist with applications.
• Interview clients and explain programs, policies, and procedures.
• Coordinate appointments and manage time sheets for staff and clients.
• Prepare complex reports and maintain accurate records and documentation.
• Provide information and referrals to clients and document interactions.

Skills

Customer service

Communication

Organizational skills

Education

High school diploma plus coursework in social services

Tools

Office software (word processing, spreadsheets)

Job description

New LHRC External Career Site is seeking a Human Services Assistant III to provide administrative support for the unit and agency. The role includes assisting clients and staff, processing applications, and coordinating services.

You will serve as the first point of contact for employees and clients, screening for benefits and guiding through programs. The HSA III conducts interviews, prepares reports, maintains records, and helps with budget-related tasks.