Hub Operations Specialist - Customer Care & Records

Federal Express Corporation; Ontario (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a clerical/administrative team member to support hub and station operations, records management, QA, and customer service. You will help tend to damaged or misaddressed packages to speed deliveries and serve as the initial contact for customers with various issues.

This role requires a high school diploma or GED and 4 years of relevant experience, with preference for dock operations or distribution center exposure.

Qualifications

• High School Diploma or GED required.
• Four years of customer service, clerical or related experience required; dock operations or distribution center preferred.
• General business skills include typing, data entry and review, and use of phone, copier, and fax.
• Software skills include Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Time management and multi-tasking in a fast-paced environment with accuracy.

Responsibilities

• Perform clerical and administrative functions for hub and station operational areas.
• Manage records, ensure quality assurance, and assist customer service.
• Handle damaged and misaddressed packages to optimize delivery time.
• Serve as first line of contact for customers on a variety of issues.

Skills

Customer service skills

Typing

Data entry

Phone usage

Copier and fax use

Microsoft Office

Web-based applications

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical/administrative team member to support hub and station operations, records management, QA, and customer service. You will help tend to damaged or misaddressed packages to speed deliveries and serve as the initial contact for customers with various issues.

This role requires a high school diploma or GED and 4 years of relevant experience, with preference for dock operations or distribution center exposure.