Senior HR Operations Leader - Employee Services Center

Rush University Medical Center; Chicago (IL); On-site; USD 56,000 - 83,000; Full time

Job summary

Rush University Medical Center is seeking a leader to oversee day-to-day operations of multiple teams within the Employee Service Center, delivering accurate and efficient HR transaction services for current and former employees and managers.

The role focuses on optimizing customer experience, leveraging call center technologies, and maintaining up-to-date knowledge content across processes and policies.

Qualifications

• Bachelor’s degree or 4 years of experience in HR, organizational development, onboarding, or labor relations.
• 5 years of experience in an HR Employee Service Center, shared services environment, or high-volume HR operations function.
• 2+ years of experience managing people, including experience leading through others (e.g., supervisors or team leads).
• Systems thinker with strong analytical skills and ability to synthesize data.
• Proven organizational, project management and leadership skills.
• Experience with HRIS systems and HR data governance and compliance.
• SHRM-SCP or SPHR credentials preferred.

Responsibilities

• Oversee day-to-day operations of multiple ESC teams led by supervisors.
• Provide leadership for Transaction Processing and Onboarding teams within the ESC.
• Utilize metrics and audits to ensure accurate, reliable HR services across transactions.
• Design and map processes to solve cross-functional ESC challenges.
• Lead continuous improvement of ESC services and governance for knowledge content.
• Collaborate with Information Services to leverage technology for efficiency.

Skills

Excel

Word

HRIS

Workday HCM

ServiceNow HR Service Delivery

Genesys Cloud

Education

Bachelor’s degree in HR or related field

Tools

Microsoft Excel

Microsoft Word

Workday HCM

ServiceNow HR Service Delivery

Genesys Cloud

HRIS systems

Job description

Rush University Medical Center is seeking a leader to oversee day-to-day operations of multiple teams within the Employee Service Center, delivering accurate and efficient HR transaction services for current and former employees and managers.

The role focuses on optimizing customer experience, leveraging call center technologies, and maintaining up-to-date knowledge content across processes and policies.