HR Operations Lead, Employee Service Center

Rush University Medical Center; Chicago (IL); On-site; USD 57,087 - 82,848; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rush University Medical Center is seeking a leadership role in the Employee Service Center (ESC) to oversee day-to-day operations of multiple teams. The successful candidate will ensure efficient HR transaction processing, compliance with laws, and enhance customer experience. Requirements include a Bachelor's degree, 5 years in HR services, and strong leadership skills. Key responsibilities include guiding teams, improving processes, and managing compliance audits. This full-time role offers competitive hourly pay in the Chicago area.

Qualifications

• 5+ years of experience in HR Employee Service Center or similar.
• 2+ years of experience managing people.
• Ability to design, carry out analysis, and model business processes.
• Experience with ensuring employee data accuracy and compliance.

Responsibilities

• Lead multiple ESC functional teams through supervisors.
• Utilize metrics and customer feedback for service delivery.
• Continuously improve processes and technologies.

Skills

Analytical skills

Organizational skills

Project management

Leadership

Communication

Microsoft Excel

Microsoft Word

HRIS systems

Education

Bachelor’s degree in Human Resources or related field

SHRM-SCP or SPHR certification

Tools

Workday HCM

ServiceNow HR Service Delivery

Genesys Cloud

Job description

Rush University Medical Center is seeking a leadership role in the Employee Service Center (ESC) to oversee day-to-day operations of multiple teams. The successful candidate will ensure efficient HR transaction processing, compliance with laws, and enhance customer experience. Requirements include a Bachelor's degree, 5 years in HR services, and strong leadership skills. Key responsibilities include guiding teams, improving processes, and managing compliance audits. This full-time role offers competitive hourly pay in the Chicago area.