Senior HPC Support Engineer - Ethernet and AI Infrastructure

NVIDIA Gruppe; Tennessee; Hybrid; USD 108,000 - 207,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

NVIDIA Gruppe is seeking a highly motivated Senior HPC Support Engineer specializing in Ethernet and AI Infrastructure. This role involves engaging with prestigious customers both onsite and remotely, providing solutions for a broad range of networking products. The ideal candidate will have strong experience in customer support and deep knowledge of networking technologies.

This position requires at least 5 years of relevant experience and a degree in Networking or Computer Science. The role offers competitive salary and benefits, reflecting NVIDIA’s commitment to excellence in a diverse workplace.

Qualifications

• 5+ years experience in customer support for hardware and software products.
• Intellectual curiosity and ability to resolve complex technical issues.

Responsibilities

• Resolve sophisticated customer concerns and technical issues.
• Respond to product support inquiries via telephone and email.
• Develop and document best practices for internal teams.

Skills

Customer Support and debugging

Networking Technologies

Linux Operating Systems

AI Technologies

Problem-Solving

Education

Degree in Networking, Computer Science/Engineering, or equivalent

Tools

TCAPDUMP

Wireshark

Job description

Job Overview

We are seeking a highly motivated Senior HPC Support Engineer – Ethernet / AI Infrastructure to engage with a prestigious customer onsite and remotely, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. You will act as the primary point of contact for this customer. You will spend a minimum of one week per month at the customer site in Memphis, TN, US, supporting technical questions, debugging, and issue resolution. As a member of our NVEX Global Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring that a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to collaborate with Engineering, Marketing, and Support teams regularly on technical issues.

Responsibilities

• Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our End‑to‑End Solutions such as NVIDIA Spectrum‑X.
• Responding to customer product support inquiries via telephone, email or conference calls.
• Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
• Participate in multi‑functional team meetings and give feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
• As a technical resource develop, re‑define and document standard methodologies to provide to internal teams (Support/R&D) for support process and improvements.

Qualifications

• 5+ years in providing in‑depth Customer Support and debugging for hardware and software products.
• An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
• Shown use of established AI technologies in day‑to‑day job responsibilities.
• Established knowledge of Enterprise platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
• Intellectual curiosity, positive attitude, flexibility, analytical ability, self‑motivation, and team‑oriented including professional‑level communication skills, interpersonal skills, with the ability to maintain and lead the overall resolution for any critical issue raised by our customer, under all circumstances.

Profound Knowledge and Experience

• Networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
• Linux OS including System Administration and Networking (LFCS / RHCSA).
• Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
• Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. Docker, Kubernetes).
• Adoption of AI solutions like Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine.

Ways to Stand Out from the Crowd

• Experience in solving problems in large‑scale networking and AI Infrastructure environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts.
• Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCONP, CCIE, JNCIE‑DC/ENT, RHCE, LFCS, NCP‑AII/AIO/AIN.
• Shell Scripting (Python, bash, Ansible, yaml, etc…).
• Effective and comprehensive fixing / debugging methodology.

Compensation & Benefits

Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 108,000 USD – 172,500 USD for Level 3, and 120,000 USD – 207,000 USD for Level 4. You will also be eligible for equity and benefits. Applications for this job will be accepted at least until July 3, 2026. This posting is for an existing vacancy. NVIDIA uses AI tools in its recruiting processes.

Equal Opportunity Statement

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.