Housekeeping Operations Coordinator

Auberge Resorts Collection; Dallas (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

The Knox Hotel Employer LLC, operating Auberge Collection’s The Knox, seeks a Housekeeping Coordinator to support the housekeeping department at our Dallas property. You will manage daily room-status information, guest requests, and interdepartmental communication to ensure timely, high-quality service.

You will supervise staff, coordinate schedules, and maintain accurate records while upholding safety policies and brand standards for an exceptional guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous administrative, coordination, or customer-service experience; hotel experience is preferred.
• Proficiency with email, office software, and accurate data entry.
• Familiarity with property-management or housekeeping systems is an advantage.
• Strong communication, organization, prioritization, and follow-up skills. Excellent attention to detail.
• Flexibility to work shifts, weekends, and holidays as required by hotel operations.
• Ability to work and remain professional in a fast-paced, interruption and deadline-driven environment.
• Knowledge of cleaning procedures, safety standards, and hotel operations preferred.
• Ability to effectively train, coach, and motivate team members.

Responsibilities

• Answer and direct phone calls, emails, radio calls, and in-person inquiries.
• Communicate room-status changes and service requests between housekeeping, the front desk, maintenance, and other departments.
• Enter and update room, guest-request, and operational information in hotel systems.
• Record and follow up on guest requests, maintenance issues, room discrepancies, and lost-and-found items.
• Prepare daily work assignments, checklists, schedules, reports, and department notices.
• Assist with shift documentation, training records, and internal communications.
• Coordinate requests for housekeeping supplies, amenities, uniforms, and equipment.
• Maintain accurate, organized department files and protect confidential guest and employee information.
• Escalate urgent requests, service delays, safety concerns, and unresolved issues to the appropriate supervisor.
• Provide courteous, professional service to guests and hotel employees.
• Follow hotel policies, privacy procedures, and workplace health and safety requirements.
• Coordinate and direct housekeeping staff on a daily basis by assigning room sections, setting priorities, and monitoring progress to ensure all cleaning assignments are completed efficiently and in accordance with hotel standards.
• Provide ongoing coaching, guidance, and performance feedback to housekeeping team members to reinforce productivity standards, quality expectations, and proper cleaning procedures.
• Ensure consistent adherence to all housekeeping policies, procedures, and safety protocols, including proper handling and use of cleaning chemicals, equipment, and protective materials.
• Coordinate daily room status updates with the Front Desk to ensure accurate communication of clean, dirty, out-of-order, and inspected rooms, supporting efficient room turnover and guest check-in readiness.
• Proactively assist in planning the daily staffing levels and workload distribution based on occupancy, arrivals, departures, and operational priorities, adjusting assignments as needed throughout the shift.
• Address guest requests, service needs, and complaints related to housekeeping in a prompt, professional, and solution-oriented manner, ensuring follow-up and resolution to guest satisfaction.
• Oversee preparation of rooms designated for notable Guest arrivals, ensuring all details meet elevated service and presentation standards.
• Identify, document, and report maintenance issues, safety hazards, or operational deficiencies, and coordinate with Engineering or other departments to ensure timely resolution.
• Maintain accurate documentation of inspections, room assignments, discrepancies, and daily activities to support operational tracking and accountability.
• Lead by example through professional conduct, attention to detail, and a strong commitment to cleanliness, efficiency, and guest satisfaction.

Skills

Communication skills

Organization

Prioritization

Follow-up

Education

High school diploma or equivalent

Tools

Email

Office software

Data entry

Housekeeping system

Job description

The Knox Hotel Employer LLC, operating Auberge Collection’s The Knox, seeks a Housekeeping Coordinator to support the housekeeping department at our Dallas property. You will manage daily room-status information, guest requests, and interdepartmental communication to ensure timely, high-quality service.

You will supervise staff, coordinate schedules, and maintain accurate records while upholding safety policies and brand standards for an exceptional guest experience.