Senior Housekeeping Supervisor: Hotel Operations Lead

Grand Traverse Resort; Michigan; Hybrid; USD 40,000 - 55,000; Full time

Job summary

Grand Traverse Resort seeks a seasoned housekeeping supervisor to oversee room attendants and house persons, ensuring adherence to quality standards established by the Executive Housekeeper. The role includes training, scheduling, payroll tracking, inventory control, and guest service oversight.

Responsibilities include inspecting rooms, maintaining safety, coordinating with engineering, and upholding department procedures.

Qualifications

• Must have strong supervisory skills and experience overseeing housekeeping staff.
• Demonstrated guest service skills and ability to interact with guests and staff professionally.
• Excellent time management and multitasking abilities in a fast-paced hotel environment.
• Strong communication skills for training, coaching, and reporting.

Responsibilities

• Monitor safety compliance and enforce department safety standards.
• Maintain accurate records of rooms cleaned and daily operations.
• Inspect rooms after cleaning to ensure standards are met.
• Train and supervise Room Attendants and House Persons.
• Coordinate with Engineering and Front Desk to resolve maintenance and guest issues.

Skills

Supervisory skills

Guest service skills

Time management

Communication skills

Tools

Microsoft Office

Job description

Grand Traverse Resort seeks a seasoned housekeeping supervisor to oversee room attendants and house persons, ensuring adherence to quality standards established by the Executive Housekeeper. The role includes training, scheduling, payroll tracking, inventory control, and guest service oversight.

Responsibilities include inspecting rooms, maintaining safety, coordinating with engineering, and upholding department procedures.