Senior Hotel Events Lead — Memorable Guest Experiences

Socket.dev; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Hilton in Atlanta is seeking a Senior Event Manager to lead planning and execution of complex events, acting as the primary on-site contact to ensure flawless experiences for guests and clients.

You will own the client relationship throughout the event lifecycle, identify opportunities to upsell and elevate contract value, guide the event team, and step in for senior leaders when needed to resolve challenges with speed and professionalism.

Qualifications

• Experience in planning and executing complex events.
• Ability to manage client relationships and expectations.
• Proven track record of increasing event value through upselling.
• Leadership skills to coach and guide teams.
• Decision-making during high-pressure event scenarios.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Skills

Event management

Client relationship management

Upselling

Team leadership

Decision making

Job description

Hilton in Atlanta is seeking a Senior Event Manager to lead planning and execution of complex events, acting as the primary on-site contact to ensure flawless experiences for guests and clients.

You will own the client relationship throughout the event lifecycle, identify opportunities to upsell and elevate contract value, guide the event team, and step in for senior leaders when needed to resolve challenges with speed and professionalism.