Senior Hospitality Operations Director for Large Accounts

Flik Hospitality Group; Los Angeles (CA); Sur place; USD 120 000 - 125 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Commuter Benefits

FSAs

Parental Leave

Résumé du poste

Flik Hospitality Group in Los Angeles is seeking a Resident District Manager to lead the client account for United Airlines Clubs and Lounges, directing the team and managing operations to achieve financial and service goals.

The role requires a Bachelor's degree and 3–5 years of management experience in hospitality, with a focus on strong customer service, leadership, and financial acumen. Occasional travel is required and a comprehensive benefits package is offered.

Qualifications

• Bachelor's degree and 3–5 years of management experience in food service, hospitality, or related field.
• Proven track record leading a team and driving customer satisfaction.
• Strong business and financial proficiency, with attention to budgeting and reporting.

Responsabilités

• Lead a large account team to deliver top‑notch service to client and guests.
• Drive profitability, safety, and engagement metrics across the operation.
• Maintain client relationships and report progress, risks, and escalations.
• Collaborate with senior executives and stakeholders to align on goals.
• Oversee program standards, policy adherence, and audits.
• Own financial results and coordinate forecasting and budgeting.

Connaissances

Management experience

Customer service

Leadership

Communication

Financial acumen

Formation

Bachelor's degree

Outils

MS Office

POS software

Description du poste

Flik Hospitality Group in Los Angeles is seeking a Resident District Manager to lead the client account for United Airlines Clubs and Lounges, directing the team and managing operations to achieve financial and service goals.

The role requires a Bachelor's degree and 3–5 years of management experience in hospitality, with a focus on strong customer service, leadership, and financial acumen. Occasional travel is required and a comprehensive benefits package is offered.