Training Manager — Airline Ops & Hospitality Leader

Compass Group USA; Chicago (IL); Presencial; USD 95.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical

Dental

Vision

Paid Time Off

Retirement Plan

Resumo da vaga

Flik Hospitality Group, part of Compass Group USA, seeks a Training Manager to lead development and execution of training programs across United Airlines operations. This role partners with operational leaders to ensure onboarding, compliance, leadership development, and service excellence, with travel within the assigned region.

Responsibilities include designing materials, coordinating delivery, and measuring program effectiveness to drive performance.

Qualificações

• 5+ years of training, learning and development, hospitality operations, or leadership experience.
• Experience managing training in a multi-unit environment.
• Strong facilitation, coaching, communication, and project management skills.
• Ability to influence leaders, drive changes, and travel regularly within assigned regions.

Responsabilidades

• Lead the planning, coordination, and execution of training programs for assigned United Airlines operations.
• Develop and implement annual and ongoing training strategies aligned with business goals, operational performance metrics, and client expectations.
• Ensure consistent delivery of onboarding, compliance, leadership development, operational, and refresher training programs.
• Monitor completion, effectiveness, and reporting of required training.
• Drive innovation, engagement, and continuous improvement across the learning function.

Conhecimentos

Facilitation

Coaching

Communication

Project management

Travel

Formação

Bachelor's degree preferred in Training & Development, Hospitality Management, Business, or related field

Descrição da vaga

Flik Hospitality Group, part of Compass Group USA, seeks a Training Manager to lead development and execution of training programs across United Airlines operations. This role partners with operational leaders to ensure onboarding, compliance, leadership development, and service excellence, with travel within the assigned region.

Responsibilities include designing materials, coordinating delivery, and measuring program effectiveness to drive performance.