Airport Lounge Supervisor - Guest Experience Leader

Compass Group USA; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group at ORD airport in Chicago, IL is seeking a Lounge Supervisor to oversee operations in the United Club lounge. Working with unit management, you will ensure compliance with company, government and accrediting standards while delivering outstanding guest service.

Ideal candidates bring an Associate’s Degree or equivalent experience, 3–5 years of relevant supervision, and strong leadership, communication and organizational skills in a fast-paced environment.

Qualifications

• Associate’s Degree or comparable experience
• 3-5 years of relevant experience
• Supervisory, leadership, management and coaching skills.
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• The ability to multi-task and establish priorities.
• Exhibit initiative, sense of urgency, responsibility, flexibility and leadership

Responsibilities

• Ensures optimal customer service and client satisfaction
• Provides cost effective management that meets and exceeds stated expectations
• Assists in the responsibility for all operational activities including quality improvement, sanitation, infection control and all facility-related activities
• Follows health, safety and sanitation guidelines for all products
• Performs other duties as assigned

Skills

Supervisory

Leadership

Management

Coaching

Communication

Education

Associate's Degree

Job description

Flik Hospitality Group at ORD airport in Chicago, IL is seeking a Lounge Supervisor to oversee operations in the United Club lounge. Working with unit management, you will ensure compliance with company, government and accrediting standards while delivering outstanding guest service.

Ideal candidates bring an Associate’s Degree or equivalent experience, 3–5 years of relevant supervision, and strong leadership, communication and organizational skills in a fast-paced environment.